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393,643
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JEL Code: M39
35,307 Total downloads
Showing Papers 1 - 50 of 185
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Customer Satisfaction of ATM Service: A Case Study of HSBC ATM
Dhaka University Journal of Marketing, Forthcoming
Rafiqul Islam
,
Samir Kumar
and
Pallab Kumar Biswas
University of Dhaka
,
University of Dhaka
and
University of Dhaka
Date Posted: June 07, 2007
Accepted Paper Series
3662 downloads
Performance in Service Marketing from Philosophy to Customer Relationship Management
Victor Danciu
Independent
Date Posted: July 14, 2007
Working Paper Series
1889 downloads
Visual Analysis of Images in Brand Culture
GO FIGURE: NEW DIRECTIONS IN ADVERTISING RHETORIC, Barbara J. Phillips, Edward McQuarrie, eds., M.E. Sharpe, pp. 277-296, 2008
Jonathan E. Schroeder
Rochester Institute of Technology
Date Posted: October 31, 2006
Last Revised: July 19, 2012
Accepted Paper Series
1283 downloads
Stealth Marketing: How to Reach Consumers Surreptitiously
California Management Review, 2004
Andrew M. Kaikati
and
Jack G. Kaikati
University of Georgia - Terry College of Business
and
Southern Illinois University at Edwardsville
Date Posted: May 06, 2009
Accepted Paper Series
1177 downloads
Study of the BCG Matrix for Hindustan Unilever Limited
Himanshu Yadav
National Law University
Date Posted: August 05, 2012
Last Revised: August 06, 2012
Working Paper Series
893 downloads
The Competitive Success of the Brand: A New Management and Marketing Approach
Victor Danciu
Independent
Date Posted: July 31, 2007
Working Paper Series
875 downloads
Practicing Identity: A Process Model of Identity Change Management in Organizations
SDA BOCCONI Working Paper No. 03-85
Davide Ravasi and
Majken Schultz
SDA Bocconi
and
Copenhagen Business School - Department of Economics
Date Posted: May 19, 2003
Working Paper Series
861 downloads
An Analysis of the Marketing Strategy of Vicks Vaporub
Marketing Mastermind, pp. 9-17, April 2005
Amit Banerji
and
Tarun Jain
affiliation not provided to SSRN
and
Supreme Court of India
Date Posted: August 11, 2008
Last Revised: December 23, 2008
Accepted Paper Series
856 downloads
Google Book Search and Fair Use: iTunes for Authors, or Napster for Books?
University of Miami Law Review, Vol. 61, pp. 601-681, 2006
Hannibal Travis
Florida International University College of Law
Date Posted: November 28, 2006
Accepted Paper Series
792 downloads
The Impact of Brand and Category Characteristics on Consumer Stock-Out Reactions
ERIM Report Series Reference No. ERS-2002-106-MKT
Laurens Sloot
,
Peter C. Verhoef
and
Philip Hans Franses
Erasmus University Rotterdam (EUR) - Erasmus Food Management Institute
,
University of Groningen - Department of Marketing & Marketing Research
and
Erasmus University Rotterdam (EUR) - Department of Econometrics
Date Posted: January 18, 2003
Working Paper Series
783 downloads
Public Sector Marketing
LA COMUNICAZIONE DI PUBBLICA UTILITA. IDENTITA, POLITICA, ISTITUZIONI, PUBBLICA AMMINISTRAZIONE, Stefano Rolando, ed., Franco Angeli Publishing, Forthcoming
Aurelio G. Mauri
Università IULM
Date Posted: November 10, 2005
Accepted Paper Series
723 downloads
The Intellectual Structure of Supply Chain Management: A Bibliometric Approach
Journal of Business Logistics, Forthcoming, Fisher College of Business Working Paper No. 930028
Francois F. Charvet ,
Martha C. Cooper
and
John T. Gardner
Ohio State University (OSU) - Fisher College of Business
,
Ohio State University (OSU) - Fisher College of Business
and
Ohio State University (OSU) - Fisher College of Business
Date Posted: September 14, 2006
Accepted Paper Series
681 downloads
Mystery Shopping: A Tool to Develop Insight into Customer Service Provision
ERIM Report Series Reference No. ERS-2004-082-ORG
Martijn Hesselink
,
Jos van Iwaarden
and
Ton van der Wiele
Erasmus University Rotterdam (EUR) - Erasmus School of Economics (ESE)
,
Erasmus Research Institute of Management (ERIM)
and
Erasmus University Rotterdam (EUR) - Department of Economics
Date Posted: March 06, 2008
Working Paper Series
664 downloads
Stealth Marketing and Editorial Integrity
Texas Law Review, Vol. 85, p. 83, 2006
Ellen P. Goodman
Rutgers University School of Law - Camden
Date Posted: April 20, 2006
Accepted Paper Series
655 downloads
The Financial Value Impact of Perceptual Brand Attributes
Journal of Marketing Research, Vol. 45, pp. 15-32, February 2008
Natalie Mizik
and
Robert Jacobson
University of Washington
and
Diogenes Consulting
Date Posted: May 16, 2008
Last Revised: February 28, 2012
Accepted Paper Series
582 downloads
The Effect of Members' Satisfaction with a Virtual Community on Member Participation
ERIM Report Series Reference No. ERS-2003-004-MKT
Fred Langerak
,
Peter C. Verhoef
,
Peeter W.J. Verlegh
and
Kristine de Valck
Erasmus University Rotterdam (EUR) - Rotterdam School of Management (RSM)
,
University of Groningen - Department of Marketing & Marketing Research
,
Erasmus University Rotterdam (EUR) - Rotterdam School of Management (RSM)
and
Erasmus University Rotterdam - Rotterdam School of Management (RSM)
Date Posted: May 27, 2003
Working Paper Series
574 downloads
The Information Content of Brand Attributes
Natalie Mizik
and
Robert Jacobson
University of Washington
and
Diogenes Consulting
Date Posted: June 03, 2007
Working Paper Series
544 downloads
Brand Value, Preference and Customer Value Effects of Non-Conventional Utility Products: An Experimental Analysis in Mexican Market
ITESM Working Paper No. 02/2006
Dr. Rajagopal
Graduate School of Administration and Management (EGADE), Monterrey Institute of Technology and Higher Education (ITESM) - Mexico City Campus
Date Posted: February 21, 2006
Working Paper Series
527 downloads
The Artist in Brand Culture
MARKETING THE ARTS: A FRESH APPROACH, Daragh O’Reilly, Finola Kerrigan, eds., Routledge, 2010,
Jonathan E. Schroeder
Rochester Institute of Technology
Date Posted: May 02, 2009
Accepted Paper Series
515 downloads
Is Food Marketing Making Us Fat? A Multi-Disciplinary Review
INSEAD Working Paper No. 2011/64/MKT/INSEAD Social Science Research Centre
Pierre Chandon and
Brian Wansink
INSEAD
and
Cornell University
Date Posted: May 31, 2011
Last Revised: June 14, 2012
Working Paper Series
514 downloads
E-Commerce in the Pharmaceutical Industry: Threshold of Innovation
Management Research News, Vol. 27, No. 8/9, 2004
Rama Prasad Kanungo
Aston University - Aston Business School
Date Posted: January 04, 2005
Accepted Paper Series
485 downloads
The Marketing of Rebellion: Insurgents, Media, and International Activism
THE MARKETING OF REBELLION: INSURGENTS, MEDIA, AND INTERNATIONAL ACTIVISM, Cambridge University Press, 2005
Clifford Bob
Duquesne University
Date Posted: June 14, 2006
Accepted Paper Series
457 downloads
You're Having Fun When Time Flies: The Hedonic Consequences of Subjective Time Progression
Psychological Science, Vol. 21, No. 1, pp. 111-117
Aaron M. Sackett ,
Tom Meyvis
,
Leif D. Nelson
,
Benjamin A. Converse
and
Anna L. Sackett
University of St. Thomas
,
New York University (NYU) - Department of Marketing
,
University of California, Berkeley - Haas School of Business
,
affiliation not provided to SSRN
and
affiliation not provided to SSRN
Date Posted: August 08, 2008
Last Revised: January 23, 2010
Accepted Paper Series
440 downloads
Surprise... Surprise..., an Empirical Investigation on How Surprise is Connected to Customer Satisfaction
ERIM Report Series Reference No. ERS-2003-005-MKT
Joëlle Vanhamme
EDHEC Business School - Department of Marketing
Date Posted: May 27, 2003
Working Paper Series
439 downloads
Measuring Brand Equity - An Exploratory Study to Investigate Interrelations among the Brand Equity Dimension
M. S. Balaji
The Icfai Institute for Management Teachers
Date Posted: July 17, 2009
Working Paper Series
426 downloads
Relating E-satisfaction to Behavorial Outcomes: An Empirical Study
Harvir S. Bansal
,
Gordon McDougall
,
Shane S. Dikolli and
Karen L. Sedatole
Wilfrid Laurier University - School of Business & Economics
,
Wilfrid Laurier University - School of Business & Economics
,
Duke University - Fuqua School of Business
and
Michigan State University - Eli Broad College of Business
Date Posted: October 28, 2003
Working Paper Series
385 downloads
Charitable Motives and Bidding in Charity Auctions
Management Science, Forthcoming
Peter T. L. Popkowski Leszczyc
and
Michael H. Rothkopf
University of Alberta - Department of Marketing, Business Economics & Law
and
Rutgers University, Piscataway
Date Posted: May 06, 2006
Last Revised: January 30, 2013
Accepted Paper Series
384 downloads
Norms for Osgood’s affective meaning (Evaluation, Potency, Activity): Ratings of Logos, Colors, Products and Services, Names, and Typefaces
John R. Doyle and
Paul A. Bottomley
Cardiff University - Cardiff Business School
and
Cardiff University - Cardiff Business School
Date Posted: July 17, 2010
Working Paper Series
375 downloads
Visual Merchandising: Impact on Consumer Behaviour (An Exploratory Study of Apparel Segment in Ahmedabad)
“Mapping the Global Future: Evolution Through Innovation, and Excellence”, Eds., Nejdet Delener, Leonora Fuxman, F. Victor Lu, and Susana Rodrigues, published by Global Business and Technology Association (GBATA), New York, USA, July, 2012, pp. 607-614.,
Neha Mehta and
Pawan K. Chugan
L. J. Institute of Management Studies
and
Nirma University - Institute of Management
Date Posted: August 15, 2012
Last Revised: March 14, 2013
Accepted Paper Series
361 downloads
Analyzing Customer Value using Conjoint Analysis: The Example of a Packaging Company
Tartu Working Paper No. 567
Andrus Kotri
University of Tartu
Date Posted: December 10, 2006
Working Paper Series
329 downloads
Negotiating Chinese Identities through Readings of Global and Local Advertising Appeals
David Eccles School of Business, Marketing Working Paper No. 02-10-4
Nan Zhou and
Russell W. Belk
City University of Hong Kong (CityUHK) - Department of Marketing
and
Schulich School of Business, York University
Date Posted: May 23, 2003
Working Paper Series
323 downloads
Islam in the Marketplace: Does Ramadan Turn into Christmas?
Advances in Consumer Research, Vol. 34, 2007
Ozlem Sandikci
and
Sahver Omeraki
Bilkent University - Faculty of Business Administration
and
Bilkent University - Faculty of Business Administration
Date Posted: August 02, 2006
Accepted Paper Series
321 downloads
How Package Design and Packaged-Based Marketing Claims Lead to Overeating
INSEAD Working Paper No. 2012/61/MKT
Pierre Chandon
INSEAD
Date Posted: June 13, 2012
Working Paper Series
320 downloads
'Stock Options as a Mean of Adding Value in Business Markets' - A Powerful Potential Communication Vehicle for Business Marketing Managers
As published in Journal of Financial Services Marketing, Vol. 6, No. 3, pp. 290-298, 2002
George S. Spais and
George N. Filis
Independent
and
Bournemouth University
Date Posted: August 04, 2002
Accepted Paper Series
318 downloads
Gender Differences in the Perceived Risk of Buying Online and the Effects of Receiving a Site Recommendation
Journal of Business Research, Vol. 57, p. 768, 2004
Ellen Garbarino
and
Michal Ann Strahilevitz
affiliation not provided to SSRN
and
Golden Gate University - Ageno School of Business
Date Posted: December 19, 2010
Accepted Paper Series
303 downloads
The Unappreciated Value of Marketing: The Moderating Role of Changes in Marketing and R&D Spending on Valuation of Earnings Reports
MSI Working Paper #09-204
Isaac M. Dinner ,
Natalie Mizik
and
Donald R. Lehmann
University of North Carolina - Chapel Hill
,
University of Washington
and
Columbia Business School - Marketing
Date Posted: January 08, 2009
Last Revised: September 05, 2012
Working Paper Series
293 downloads
Determinants of Customer Relationship Management (CRM): A Conceptual Analysis
Fascicle of The Faculty of Economics and Public Administration, Vol. 10, No. 1, 2010
Mohammad Shamsuddoha ,
Tasnuba and
Mohammed Alamgir
University of Chittagong
,
University of Science and Technology Chittagong (USTC) - Faculty of Business Administration
and
University of Chittagong
Date Posted: May 09, 2011
Accepted Paper Series
276 downloads
Matching Prescription Drugs and Consumers: The Benefits of Direct Advertising
New England Journal of Medicine, Vol. 313, pp. 513-515, August 22, 1985, Emory Public Law Research Paper No. 05-32
Paul H. Rubin
Emory University - Department of Economics
Date Posted: October 04, 2005
Accepted Paper Series
270 downloads
Stakeholder Perception of Corporate Social Responsibility
International Journal of Management and Marketing Research, Vol. 4, No. 2, pp. 23-34, 2011
Petra F. A. Dilling
New York Institute of Technology
Date Posted: January 06, 2012
Accepted Paper Series
265 downloads
The Influence of Price Discount versus Bonus Pack on the Preference for Virtue and Vice Foods
Journal of Marketing Research, Forthcoming
Arul Mishra
and
Himanshu Mishra
University of Utah - David Eccles School of Business
and
University of Utah - David Eccles School of Business
Date Posted: April 26, 2010
Accepted Paper Series
261 downloads
'Made in Italy' in China: From Country of Origin to Country Concept Branding
The Icfai Journal of Brand Management, Vol. VI, Nos. 3 & 4, pp. 63-74, September & December 2009
Salvatore Snaiderbaur
Benedictine College School of Business
Date Posted: January 06, 2010
Last Revised: June 16, 2010
Accepted Paper Series
260 downloads
Evaluate the Factors Affecting Brand Equity from the Perspective of Customers Using Aaker's Model
Mohamad Taleghani
and
Meysam Almasi
Azad University of Rasht
and
affiliation not provided to SSRN
Date Posted: October 16, 2011
Working Paper Series
255 downloads
Work-Life Balance Perspectives of Future Marketing Professionals
Services Marketing Quarterly, Vol. 31, No. 4, pp. 434-447, 2010
Katherine Taken Smith
Murray State University - College of Business
Date Posted: January 03, 2009
Last Revised: November 07, 2010
Accepted Paper Series
249 downloads
Balance and Word-of-Mouth Communication: A Signed Digraph Analysis of Consumers' Cognitive Networks
Andrea C. Wojnicki
and
Nan
University of Toronto - Rotman School of Management
and
Rotman School of Management, University of Toronto
Date Posted: January 27, 2007
Working Paper Series
241 downloads
Behavioral Consequences of Affect: Combining Evaluative and Regulatory Mechanisms
Journal of Consumer Research, Vol. 32, pp. 355-362, December 2005
Eduardo B. Andrade
University of California, Berkeley - Haas School of Business
Date Posted: August 18, 2005
Accepted Paper Series
237 downloads
In Praise of Vagueness: Malleability of Vague Information as a Performance-Booster
Psychological Science, Forthcoming
Himanshu Mishra
,
Arul Mishra
and
Baba Shiv
University of Utah - David Eccles School of Business
,
University of Utah - David Eccles School of Business
and
Stanford Graduate School of Business
Date Posted: December 16, 2010
Accepted Paper Series
236 downloads
Customer Satisfaction in Terms of Physical Evidence and Employee Interaction
The IUP Journal of Marketing Management, XI (3), 2012, pp. 7-24.
Vadivelu Thusyanthy and
Samithamby Senthilnathan
Eastern University, Sri Lanka
and
Eastern University, Sri Lanka
Date Posted: October 06, 2011
Last Revised: October 19, 2012
Accepted Paper Series
234 downloads
e-Entrepreneurship
Eduardo G. Manuel
Eduardo G. Manuel Business Consulting Services, Ltd.
Date Posted: October 30, 2006
Working Paper Series
234 downloads
Modeling Potentially Time-Varying Effects of Promotions on Sales
ERIM Report Series Reference No. ERS-2001-05-MKT
Philip Hans Franses ,
Richard Paap and
Philip A. Sijthoff
Erasmus University Rotterdam (EUR) - Department of Econometrics
,
Erasmus University Rotterdam (EUR) - Department of Econometrics
and
Erasmus University Rotterdam (EUR) - Department of Econometrics
Date Posted: August 26, 2006
Working Paper Series
233 downloads
Kijken in Het Brein: Over De Mogelijkheden Van Neuromarketing
ERIM Report Series Reference No. EIA-2002-012-MKT
A. Smidts
Erasmus Research Institute of Management (ERIM)
Date Posted: February 28, 2008
Working Paper Series
229 downloads
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