Bahnweg 6
Bottighofen, CH-8598
Switzerland
HolidayCheck AG
SSRN RANKINGS
in Total Papers Downloads
online complaining behaviour, channel choice behaviour, e-after sales services
customer loyalty, online information search, online complaining behaviour, Kundenbindung, Online-Informationssuche, Online-Beschwerdeverhalten
online complaint management, telecommunication, case study
online complaining behaviour, customer satisfaction, e-after sales service, telecommunications industry
e-channel, Internet, channel characteristics, channel analysis, communication channel