Selected Entire List   Murfett, Ulrike M   Nanyang Technological University (NTU) - Nanyang Business School  Singapore, 639798  Singapore  email address   SSRN's personal information usage policy Authors: If anything on this page requires updating or correction, please go to your SSRN User HeadQuarters and make the change.

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. Murfett, Ulrike M's Scholarly Papers Click on the title of any column to sort the table by that column. Aggregate Statistics Total Downloads 135 Total Citations 0 Papers (1) Authors Date Downloads  (Rank) Citations ACTIONS:    Email Selected Abstracts    Export Selected Bibliographic Info    VIEW: Selected   Selected   Selected      Original List  Original List     All Versions  Hide All Versions     All Abstracts  Hide All Abstracts     Legend Legend close   eDocument is available from the SSRN eLibrary for free eDocument is available for a fee 1.   Is Courtesy Enough? 'Solidarity' in Call Center Interactions | Show Abstract Hide Abstract | Download | Ross School of Business Paper No. 1103 Working Paper Series Clark, Colin University of Sydney - Centre of English Teaching Rogers, Priscilla Stephen M. Ross School of Business at the University of Michigan Murfett, Ulrike M Nanyang Technological University (NTU) - Nanyang Business School Ang, Soon Nanyang Business School, Nanyang Technological University Posted: 06 May 08 Last Revised: 20 May 08 135 (107,162)   Call centers, customer service, politeness, courtesy, solidarity Records 1 - 1 of 1 matches [ 1 ]

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