Chan-Chien Chiu

Dahan Institute of Technology

Taiwan

  • Dahan Institute of Technology

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Measuring Service Quality and Customer Satisfaction: An Empirical Study in the Senior-Care Organizations in Rural Areas of Central Taiwan

International Journal of Management and Marketing Research, Vol. 3, No. 2, pp. 65-74, 2010
Number of pages: 10 Posted: 09 Sep 2010
Chan-Chien Chiu, Wei-Chiang Chen and Hsing-Yun Chang
Dahan Institute of Technology, Hsin Sheng College of Medical Care and Management and Central Taiwan University of Science and Technology
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Abstract:

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customer satisfaction, service quality, consumer behavior, senior care, central Taiwan