Selected Entire List   Deery , Stephen  Professor   University of London - King's College - Department of Management  150 Stamford Street  London, SE1 9NN  United Kingdom  0207-848-4181 (Phone)  0207-848-4181 (Fax)  HOME PAGE: http://www.kcl.ac.uk/depsta/pse/mancen/staff/stephen_deery.htm  email address   SSRN's personal information usage policy Authors: If anything on this page requires updating or correction, please go to your SSRN User HeadQuarters and make the change.

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. Deery , Stephen's Scholarly Papers Click on the title of any column to sort the table by that column. Aggregate Statistics Total Downloads 72 Total Citations 25 Papers (6) Authors Date Downloads  (Rank) Citations ACTIONS:    Email Selected Abstracts    Export Selected Bibliographic Info    VIEW: Selected   Selected   Selected      Original List  Original List     All Versions  Hide All Versions     All Abstracts  Hide All Abstracts     Legend Legend close   eDocument is available from the SSRN eLibrary for free eDocument is available for a fee 1.   Employee Reactions to Human Resource Management: A Review and Assessment | Show Abstract Hide Abstract | Download | The Journal of Industrial Relations, Vol. 44, pp. 458-466, 2002 Accepted Paper Series Deery , Stephen University of London - King's College - Department of Management Posted: 06 Jan 03 31 (240,772) 1 2.   Work Relationships in Telephone Call Centres: Understanding Emotional Exhaustion and Employee Withdrawal | Show Abstract Hide Abstract | Download | Journal of Management Studies, Vol. 39, pp. 471-496, 2002 Accepted Paper Series Deery , Stephen University of London - King's College - Department of Management Iverson, Rick D. Simon Fraser University (SFU) - Management and Organizational Studies Area Walsh, Janet University of London - King's College - Department of Management Posted: 06 May 03 25 (258,299) 19 3.   Refashioning Organizational Boundaries: Outsourcing Customer Service Work | Show Abstract Hide Abstract | Download | Journal of Management Studies, Vol. 43, No. 3, pp. 557-582, May 2006 Accepted Paper Series Walsh, Janet University of London - King's College - Department of Management Deery , Stephen University of London - King's College - Department of Management Posted: 08 May 06 10 (310,607) 3 4.   Union Mobilization: A Consideration of the Factors Affecting the Willingness of Union Members to Take Industrial Action | Show Abstract Hide Abstract | Download | British Journal of Industrial Relations, Vol. 46, Issue 2, pp. 248-267, June 2008 Accepted Paper Series Buttigieg, Donna M. Victoria University - School of Management and Information Systems Deery , Stephen University of London - King's College - Department of Management Iverson, Rick D. Simon Fraser University (SFU) - Management and Organizational Studies Area Posted: 03 Apr 08 5 (325,425) 2 5.   Coping Strategies in Call Centres: Work Intensity and the Role of Co-Workers and Supervisors | Show Abstract Hide Abstract | Download | British Journal of Industrial Relations, Vol. 48, Issue 1, pp. 181-200, March 2010 Accepted Paper Series Deery , Stephen University of London - King's College - Department of Management Iverson, Rick D. Simon Fraser University (SFU) - Management and Organizational Studies Area Walsh, Janet University of London - King's College - Department of Management Posted: 15 Feb 10 1 (343,482)   6.   The Effects of National Institutions and Collective Bargaining Arrangements on Job Quality in Front-Line Service Workplaces | Show Abstract Hide Abstract | Industrial and Labor Relations Review, Vol. 62, No. 4, 2009 Accepted Paper Series Doellgast, Virginia University of London, King's College London, Department of Management Holtgrewe, Ursula affiliation not provided to SSRN Deery , Stephen University of London - King's College - Department of Management Posted: 21 Dec 10   globalization of services, strategic HRM, outsourcing, call centers, collective representation Records 1 - 6 of 6 matches [ 1 ]

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