Selected Entire List   Baggett, Scott  SSRN Author Rank: 21,696 by Downloads   Rice University  6100 South Main Street  Houston, TX 7705-1892  United States  email address   SSRN's personal information usage policy Authors: If anything on this page requires updating or correction, please go to your SSRN User HeadQuarters and make the change.

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. Baggett, Scott's Scholarly Papers Click on the title of any column to sort the table by that column. Aggregate Statistics Total Downloads 968 Total Citations 1 Papers (1) Authors Date Downloads  (Rank) Citations ACTIONS:    Email Selected Abstracts    Export Selected Bibliographic Info    VIEW: Selected   Selected   Selected      Original List  Original List     All Versions  Hide All Versions     All Abstracts  Hide All Abstracts     Legend Legend close   eDocument is available from the SSRN eLibrary for free eDocument is available for a fee 1.   The Impact of Service Operations Failures on Customer Satisfaction: Evidence on How Failures and Their Source Affect What Matters to Customers | Show Abstract Hide Abstract | Download | Working Paper Series Anderson, Shannon W. University of California, Davis Baggett, Scott Rice University Widener, Sally K. Rice University - Jesse H. Jones Graduate School of Business Posted: 02 Apr 07 968 (9,736) 1 service operations, customer satisfaction, attribution theory, failure recovery, airline industry Records 1 - 1 of 1 matches [ 1 ]

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