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Verhoef, Peter C.


 SSRN Author Rank: 1,634 by Downloads
 

University of Groningen - Department of Marketing & Marketing Research


 Netherlands
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. Verhoef, Peter C.'s Scholarly Papers Click on the title of any column to sort the table by that column.
Aggregate Statistics
Total
Downloads
12,679
Total
Citations
68
Authors Date Downloads
 (Rank)
Citations
ACTIONS:    Email Selected Abstracts    Export Selected Bibliographic Info    VIEW: Selected      Original List     All Versions       All Abstracts       Legend
1.  
Further Thoughts on Crm | Show Abstract | Download This Paper | Open PDF in Browser |
ERIM Report Series Reference No. ERS-2002-83-MKT
Number of Pages in PDF File: 33
Verhoef, Peter C.
University of Groningen - Department of Marketing & Marketing Research
Langerak, Fred
Erasmus University Rotterdam (EUR) - Rotterdam School of Management (RSM)
Posted:
05 Feb 03
2,094
(3,702)
 

2.  
Predicting Customer Lifetime Value in Multi-Service Industries | Show Abstract | Download This Paper | Open PDF in Browser |
ERIM Report Series Reference No. ERS-2003-038-MKT
Number of Pages in PDF File: 48
Donkers, Bas
Erasmus University Rotterdam (EUR) - Erasmus School of Economics (ESE)
Verhoef, Peter C.
University of Groningen - Department of Marketing & Marketing Research
de Jong, Martijn
Tilburg University - Department of Marketing
Posted:
26 Aug 06
1,924
(4,284)
6

3.  
Verhoef, Peter C.
University of Groningen - Department of Marketing & Marketing Research
Donkers, Bas
Erasmus University Rotterdam (EUR) - Erasmus School of Economics (ESE)
Posted:
26 Aug 06
1,123
(10,714)
7

4.  
Verhoef, Peter C.
University of Groningen - Department of Marketing & Marketing Research
Posted:
20 Feb 03
975
(13,335)
 

5.  
Sloot, Laurens
Erasmus University Rotterdam (EUR) - Erasmus Food Management Institute
Verhoef, Peter C.
University of Groningen - Department of Marketing & Marketing Research
Franses, Philip Hans
Erasmus University Rotterdam (EUR) - Department of Econometrics
Posted:
18 Jan 03
838
(16,864)
 

6.  
The Theoretical Underpinnings of Customer Asset Management | Show Abstract | Download This Paper | Open PDF in Browser |
ERIM Report Series Reference No. ERS-2002-80-MKT
Number of Pages in PDF File: 61
Bolton, Ruth N.
Arizona State University (ASU) - Marketing Department
Lemon, Katherine N.
Boston College - Department of Marketing
Verhoef, Peter C.
University of Groningen - Department of Marketing & Marketing Research
Posted:
17 Feb 03
717
(21,057)
23

7.  
Langerak, Fred
Erasmus University Rotterdam (EUR) - Rotterdam School of Management (RSM)
Verhoef, Peter C.
University of Groningen - Department of Marketing & Marketing Research
Verlegh, Peeter W.J.
Erasmus University Rotterdam (EUR) - Rotterdam School of Management (RSM)
de Valck, Kristine
Erasmus University Rotterdam - Rotterdam School of Management (RSM)
Posted:
27 May 03
615
(26,204)
1

8.  
The Predictive Ability of Different Customer Feedback Metrics for Retention | Show Abstract | Download This Paper | Open PDF in Browser |
International Journal of Research in Marketing, Forthcoming
Number of Pages in PDF File: 42
de Haan, Evert
University of Groningen - Department of Marketing & Marketing Research
Verhoef, Peter C.
University of Groningen - Department of Marketing & Marketing Research
Wiesel, Thorsten
University of Muenster
Posted:
24 Feb 15
466
(37,845)
 

9.  
Customer Engagement Behavior: Theoretical Foundations and Research Directions | Show Abstract | Download This Paper | Open PDF in Browser |
Journal of Service Research 13(3), August, 253-266, (2010)
Number of Pages in PDF File: 15
van Doorn, Jenny
University of Groningen - Faculty of Economics and Business
Lemon, Katherine N.
Boston College - Department of Marketing
Mittal, Vikas
Rice University - Jesse H. Jones Graduate School of Business
Pick, Doreen
Free University of Berlin (FUB)
Pirner, Peter
TNS Infratest
Verhoef, Peter C.
University of Groningen - Department of Marketing & Marketing Research
Posted:
15 Oct 13
465
(37,943)
8

10.  
Changing Perceptions and Changing Behavior in Customer Relationships | Show Abstract | Download This Paper | Open PDF in Browser |
ERIM Report Series Reference No. ERS-2001-31-MKT
Number of Pages in PDF File: 27
Verhoef, Peter C.
University of Groningen - Department of Marketing & Marketing Research
Franses, Philip Hans
Erasmus University Rotterdam (EUR) - Department of Econometrics
Donkers, Bas
Erasmus University Rotterdam (EUR) - Erasmus School of Economics (ESE)
Posted:
26 Aug 06
443
(40,373)
3

11.  
Verhoef, Peter C.
University of Groningen - Department of Marketing & Marketing Research
Donkers, Bas
Erasmus University Rotterdam (EUR) - Erasmus School of Economics (ESE)
Langerak, Fred
Erasmus University Rotterdam (EUR) - Rotterdam School of Management (RSM)
Posted:
28 Sep 04
424
(42,628)
 

12.   Incl. Electronic Paper
Prins, R.
affiliation not provided to SSRN
Verhoef, Peter C.
University of Groningen - Department of Marketing & Marketing Research
Posted:
03 Nov 08
Last Revised:
25 Jul 13
178
(43,241)
6

13.  
Sloot, Laurens
Erasmus University Rotterdam (EUR) - Erasmus Food Management Institute
Verhoef, Peter C.
University of Groningen - Department of Marketing & Marketing Research
Posted:
19 Jan 05
410
(44,440)
 

14.  
The Effect of Relational Constructs on Relationship Performance | Show Abstract | Download This Paper | Open PDF in Browser |
ERIM Report Series Reference No. ERS-2000-08-MKT
Number of Pages in PDF File: 58
Verhoef, Peter C.
University of Groningen - Department of Marketing & Marketing Research
Franses, Philip Hans
Erasmus University Rotterdam (EUR) - Department of Econometrics
Hoekstra, Janny C.
University of Groningen - Faculty of Economics and Business
Posted:
20 Jan 03
404
(45,202)
 

15.  
Service Processes as a Sequence of Events | Show Abstract | Download This Paper | Open PDF in Browser |
ERIM Report Series Reference No. ERS-2002-105-MKT
Number of Pages in PDF File: 29
Verhoef, Peter C.
University of Groningen - Department of Marketing & Marketing Research
Antonides, Gerrit
Wageningen University and Research Center (WUR) - Economics of Consumers and Households
de Hoog, Arnoud N.
MeesPierson, Amsterdam
Posted:
18 Jan 03
227
(87,043)
1

16.  
Verhoef, Peter C.
University of Groningen - Department of Marketing & Marketing Research
Pauwels, Koen H.
Ozyegin University
Posted:
09 Sep 05
207
(95,498)
 

17.  
The Effect of Mailing Design Characteristics on Direct Mail Campaign Performance | Show Abstract | Download This Paper | Open PDF in Browser |
International Journal of Research in Marketing, 30(2), (2013) (Forthcoming)
Number of Pages in PDF File: 53
Feld, Sebastian
affiliation not provided to SSRN
Frenzen, Heiko
affiliation not provided to SSRN
Krafft, Manfred
University of Muenster
Peters, Kay
University of Hamburg - Institute for Marketing and Media
Verhoef, Peter C.
University of Groningen - Department of Marketing & Marketing Research
Posted:
05 Oct 12
176
(111,388)
 

18.  
Using Selective Sampling for Binary Choice Models to Reduce Survey Costs | Show Abstract | Download This Paper | Open PDF in Browser |
ERIM Report Series Reference No. ERS-2001-67-MKT
Number of Pages in PDF File: 31
Donkers, Bas
Erasmus University Rotterdam (EUR) - Erasmus School of Economics (ESE)
Franses, Philip Hans
Erasmus University Rotterdam (EUR) - Department of Econometrics
Verhoef, Peter C.
University of Groningen - Department of Marketing & Marketing Research
Posted:
20 Feb 03
162
(119,930)
 

19.  
Consumer Perception and Evaluation of Waiting Time | Show Abstract | Download This Paper | Open PDF in Browser |
ERIM Report Series Reference No. ERS-2000-35-MKT
Number of Pages in PDF File: 31
Antonides, Gerrit
Wageningen University and Research Center (WUR) - Economics of Consumers and Households
Verhoef, Peter C.
University of Groningen - Department of Marketing & Marketing Research
van Aalst, Marcel
Erasmus University Rotterdam (EUR) - Erasmus Food Management Institute
Posted:
03 Nov 08
161
(120,597)
2

20.   Incl. Electronic Paper
Stremersch, S.
Erasmus University Rotterdam (EUR) - Erasmus School of Economics (ESE)
Verniers, I.
affiliation not provided to SSRN
Verhoef, Peter C.
University of Groningen - Department of Marketing & Marketing Research
Posted:
03 Nov 08
Last Revised:
24 Jul 13
38
(138,405)
8

21.  
Konus, Umut
University of Amsterdam Business School
Trampe, Debra
Department of Marketing, University of Groningen
Verhoef, Peter C.
University of Groningen - Department of Marketing & Marketing Research
Posted:
15 Aug 13
125
(149,022)
 

22.  
Reward Redemption Effects in a Loyalty Program When Customers Choose How Much and When to Redeem | Show Abstract | Download This Paper | Open PDF in Browser |
Forthcoming, International Journal of Research in Marketing (IJRM)
Number of Pages in PDF File: 58
Dorotic, Matilda
BI Norwegian Business School, Department of Marketing
Verhoef, Peter C.
University of Groningen - Department of Marketing & Marketing Research
Fok, D.
Erasmus Research Institute of Management (ERIM)
Bijmolt, Tammo H.A.
University of Groningen - Department of Marketing & Marketing Research
Posted:
13 Jun 14
120
(153,702)
 

23.  
van Everdingen, Yvonne M.
Erasmus University Rotterdam (EUR) - Rotterdam School of Management (RSM)
Sloot, Laurens
Erasmus University Rotterdam (EUR) - Erasmus Food Management Institute
Verhoef, Peter C.
University of Groningen - Department of Marketing & Marketing Research
Posted:
03 Nov 08
96
(180,397)
 

24.  
Choice Models and Customer Relationship Management | Show Abstract | Download This Paper | Open PDF in Browser |
Kamakura, Wagner A., Mela, Carl F., Ansari, Asim, Bodapati, Anand V., Fader, Peter, Iyengar, Raghuram, Naik, Prasad A. , Neslin, Scott, Sun, Baohong, Verhoef, Peter C., Wedel, Michel and Wilcox, Ronald T., Choice Models and Customer Relationship Management (2005). Marketing Letters 16:3/4, 279-291
Number of Pages in PDF File: 13
Kamakura, Wagner A.
Rice University
Mela, Carl F.
Duke University - Fuqua School of Business
Ansari, Asim
Columbia Business School - Marketing
Bodapati, Anand V.
University of California, Los Angeles (UCLA) - Anderson School of Management
Fader, Peter
University of Pennsylvania - Marketing Department
Iyengar, Raghuram
University of Pennsylvania - Marketing Department
Naik, Prasad A.
University of California, Davis
Neslin, Scott
Dartmouth College - Tuck School of Business
Sun, Baohong
Carnegie Mellon University - David A. Tepper School of Business
Verhoef, Peter C.
University of Groningen - Department of Marketing & Marketing Research
Wedel, Michel
University of Maryland - Robert H. Smith School of Business, Marketing Department
Wilcox, Ronald T.
University of Virginia (UVA) - Darden School of Business
Posted:
12 Feb 14
71
(217,340)
2

25.  
Vroomen, Bjorn
Erasmus Research Institute of Management (ERIM)
Donkers, Bas
Erasmus University Rotterdam (EUR) - Erasmus School of Economics (ESE)
Verhoef, Peter C.
University of Groningen - Department of Marketing & Marketing Research
Franses, Philip Hans
Erasmus University Rotterdam (EUR) - Department of Econometrics
Posted:
03 Nov 08
48
(263,676)
 

26.  
Explaining Choice and Share of Category Requirements of Biologic Meat | Show Abstract | Download This Paper | Open PDF in Browser |
ERIM Report Series Reference No. ERS-2003-093-MKT
Number of Pages in PDF File: 52
Verhoef, Peter C.
University of Groningen - Department of Marketing & Marketing Research
Vlagsma, Kristine
affiliation not provided to SSRN
Posted:
03 Nov 08
36
(295,220)
 

27.  
Eleven Misconceptions about Customer Relationship Management | Show Abstract | Add to Cart |
Business Strategy Review, Vol. 13, pp. 70-76, 2002
Number of Pages in PDF File: 7
Verhoef, Peter C.
University of Groningen - Department of Marketing & Marketing Research
Langerak, Fred
Erasmus University Rotterdam (EUR) - Rotterdam School of Management (RSM)
Posted:
17 Feb 03
36
(295,220)
 

28.  
Generating Global Brand Equity Through Corporate Social Responsibility to Key Stakeholders | Show Abstract | Download This Paper | Open PDF in Browser |
International Journal of Research in Marketing, Forthcoming
Number of Pages in PDF File: 12
Torres, Anna
Universitat Pompeu Fabra - Faculty of Economic and Business Sciences
Bijmolt, Tammo H.A.
University of Groningen - Department of Marketing & Marketing Research
Tribo, Josep A.
Universidad Carlos III. Department of Business Administration
Verhoef, Peter C.
University of Groningen - Department of Marketing & Marketing Research
Posted:
21 Oct 11
Last Revised:
27 Aug 14
34
(301,113)
1

29.  
Satisfaction with Virtual Communities of Interest: Effect on Members' Visit Frequency | Show Abstract | Add to Cart |
British Journal of Management, Vol. 18, No. 3, pp. 241-256, September 2007
Number of Pages in PDF File: 16
de Valck, Kristine
Erasmus University Rotterdam - Rotterdam School of Management (RSM)
Langerak, Fred
Erasmus University Rotterdam (EUR) - Rotterdam School of Management (RSM)
Verhoef, Peter C.
University of Groningen - Department of Marketing & Marketing Research
Verlegh, Peeter W.J.
Erasmus University Rotterdam (EUR) - Rotterdam School of Management (RSM)
Posted:
27 Aug 07
33
(304,195)
 

30.  
The Effect of Search Channel Elimination on Purchase Incidence, Order Size and Channel Choice | Show Abstract | Download This Paper | Open PDF in Browser |
International Journal of Research in Marketing, Vol. 31, Issue 1 (2014), Forthcoming
Number of Pages in PDF File: 58
Konus, Umut
University of Amsterdam Business School
Neslin, Scott
Dartmouth College - Tuck School of Business
Verhoef, Peter C.
University of Groningen - Department of Marketing & Marketing Research
Posted:
29 Sep 13
26
(328,940)
 

31.  
The Impact of a Homogenous Versus a Prototypical Web Design on Online Retail Patronage for Multichannel Providers | Show Abstract | Download This Paper | Open PDF in Browser |
Emrich, Oliver & Verhoef, Peter (2015): The Impact of a Homogenous Versus a Prototypical Web Design on Online Retail Patronage for Multichannel Providers, International Journal of Research in Marketing, 32(4), Forthcoming
Number of Pages in PDF File: 43
Emrich, Oliver
Institute of Retail Management
Verhoef, Peter C.
University of Groningen - Department of Marketing & Marketing Research
Posted:
26 May 15
7
(412,979)
 


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