Pinghan Liang

Southwestern University of Finance and Economics

Dr.

55 Guanghuacun Street

Chengdu, 610074

China

  • Southwestern University of Finance and Economics

SCHOLARLY PAPERS

3

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470

SSRN CITATIONS

0

CROSSREF CITATIONS

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Scholarly Papers (3)

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1.

Exit and Voice: An Economic Theory of Customer Complaint Management

Number of pages: 43 Posted: 15 Jan 2010 Last Revised: 24 Jan 2010
Pinghan Liang
Southwestern University of Finance and Economics
Downloads 231 (242,232)

Abstract:

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Mechanism Design, Strategic Information Transmission, Customer Complaint, Competition, Defensive Marketing Strategy

2.

Paying it Forward: an Experimental Study on Social Connections and Indirect Reciprocity

Number of pages: 40 Posted: 16 Apr 2013 Last Revised: 23 Jun 2016
Pinghan Liang and Juanjuan Meng
Southwestern University of Finance and Economics and Peking University - Guanghua School of Management
Downloads 180 (304,558)
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indirect reciprocity, social connections, spillovers, social preferences

3.

Transfer of Authority within Hierarchy

Number of pages: 29 Posted: 15 Jan 2010 Last Revised: 27 Apr 2013
Pinghan Liang
Southwestern University of Finance and Economics
Downloads 59 (653,618)

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Delegation, Cheap Talk, Bureaucracy, Mediator, Hierarchy