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Long-Tolbert, S.'s
Scholarly Papers
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Total Downloads
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Chandukala, Sandeep R. Kelley School of Business, Indiana University - Department of Marketing Long-Tolbert, S. University of Toledo, Marketing and International Business Allenby, Greg M. Ohio State University (OSU) - Department of Marketing and Logistics
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Threshold model, mixture distribution, service wait times, drivers of service quality
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