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Knox, George's
Scholarly Papers
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Total
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1,011 |
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Citations
2 |
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1.
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Knox, George
LeBow College of Business, Drexel University van Oest, Rutger
Tilburg University - Center and Faculty of Economics and Business Administration
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03 Jul 09
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30 Jan 13
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212
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Complaints, Complaint Management, Defection, Customer Lifetime Value, Failure, Recovery
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Bonfrer, Andre
Australian National University (ANU) Knox, George
LeBow College of Business, Drexel University Eliashberg, J.
University of Pennsylvania - Marketing Department Chiang, Jeongwen
Hong Kong University of Science & Technology (HKUST) - Department of Marketing
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05 Jul 07
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04 Apr 12
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198
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defection, churn, stochastic models, brownian motion, first hitting time
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3.
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Schweidel, David A.
Emory University - Department of Marketing Knox, George
LeBow College of Business, Drexel University
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05 Sep 10
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29 Jan 13
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193
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Customer relationship management, probability models, targeting
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4.
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Knox, George
LeBow College of Business, Drexel University van Oest, Rutger
Tilburg University - Center and Faculty of Economics and Business Administration
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179
(83,141)
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Complaints, Customer Lifetime Value, Probability Models, Forecasting, Customer Base Analysis
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Knox, George
LeBow College of Business, Drexel University Eliashberg, J.
University of Pennsylvania - Marketing Department
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25 May 06
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Last Revised:
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04 Apr 12
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177
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Entertainment Models, Discrete Choice, Bayesian Methods, Customized Pricing
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6.
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van Oest, Rutger
Tilburg University - Center and Faculty of Economics and Business Administration Knox, George
LeBow College of Business, Drexel University
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52
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Complaints, Probability Models, Customer Base Analysis, Customer Lifetime Value
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Records 1 -
6
of 6 matches
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