Enhancing the Television-Viewing Experience through Commercial Interruptions
Leif D. Nelson
University of California, Berkeley - Haas School of Business
New York University (NYU) - Department of Marketing
Carnegie Mellon University
Journal of Consumer Research, Vol. 36, August 2009
Consumers prefer to watch television programs without commercials. Yet, in spite of most consumers' extensive experience with watching television, we propose that commercial interruptions can actually improve the television viewing experience. Although consumers do not foresee it, their enjoyment diminishes over time. Commercial interruptions can disrupt this adaptation process and restore the intensity of consumers' enjoyment. Six studies demonstrate that, although people preferred to avoid commercial interruptions, these interruptions actually made programs more enjoyable (study 1), regardless of the quality of the commercial (study 2), even when controlling for the mere presence of the ads (study 3), and regardless of the nature of the interruption (study 4). However, this effect was eliminated for people who are less likely to adapt (study 5), and for programs that do not lead to adaptation (study 6), confirming the disruption of adaptation account and identifying crucial boundaries of the effect.
Number of Pages in PDF File: 13
Keywords: Television, Advertising, Hedonic
Date posted: August 21, 2007 ; Last revised: January 21, 2009
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