Abstract

http://ssrn.com/abstract=1016483
 
 

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Sermo: A Community-Based, Knowledge Ecosystem


David A. Bray


National Defense University - Information Resources Management College; Emory University - Department of Decision & Information Analysis

Karen Croxson


Balliol College

William H. Dutton


Quello Center

Benn Konsynski


Emory University - Goizueta Business School


OII DPSN Working Paper No. 7
Oll Distributed Problem-Solving Networks Conference, February 2008

Abstract:     
Our case study starts by describing the Sermo business model, the knowledge application, company financials, and potential indicators of success. Second, we examine the metrics behind the performance of Sermo and the challenges faced by its model. Third, we extend our inquiry to consider how Sermo demonstrates its value as and new ways an abstracted Sermo model could measure performance outcomes.

Throughout our case study, we will attempt to link the findings of our investigation with relevant literature streams - thus situating an empirical investigation with extant literature and theory. We do this both to extend existing literature and to synthesize our findings with relevant research. We will conclude our case study by consider a emergent themes from this case that could have universal relevance to subsequent research and practitioner-related investigations.

Number of Pages in PDF File: 11

Keywords: distributed problem solving networks, knowledge ecosystem, organizational adaptedness, knowledge cultivation

JEL Classification: D23, D70, D83

working papers series





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Date posted: September 24, 2007 ; Last revised: January 19, 2009

Suggested Citation

Bray, David A. and Croxson, Karen and Dutton, William H. and Konsynski, Benn, Sermo: A Community-Based, Knowledge Ecosystem. Oll Distributed Problem-Solving Networks Conference, February 2008; Oll Distributed Problem-Solving Networks Conference, February 2008. Available at SSRN: http://ssrn.com/abstract=1016483 or http://dx.doi.org/10.2139/ssrn.1016483

Contact Information

David A. Bray (Contact Author)
National Defense University - Information Resources Management College ( email )
Washington, DC
HOME PAGE: http://www.linkedin.com/in/dbray
Emory University - Department of Decision & Information Analysis ( email )
1300 Clifton Road - details at http://dbray.org
Atlanta, GA 30322
United States
HOME PAGE: http://www.fc.bus.emory.edu/~dbray/
Karen Croxson
Balliol College ( email )
Oxford, England, OX1 3BJ
United States
William H. Dutton
Quello Center ( email )
406 Communication Arts Building
East Lansing, MI 48824-1212
United States
HOME PAGE: http://quello.msu.edu
Benn Konsynski
Emory University - Goizueta Business School ( email )
1300 Clifton Road
Atlanta, GA 30322-2722
United States
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