Abstract

http://ssrn.com/abstract=1020988
 


 



Chevron: Outsourcing Commodity Processes in a Commodity Business


Cynthia Beath


University of Texas at Austin - Department of Information, Risk and Operations Management

Jeanne W. Ross


Massachusetts Institute of Technology (MIT) - Center for Information Systems Research (CISR)

June 2007

MIT Sloan Research Paper No. 4666-07
CISR Working Paper No. 371

Abstract:     
Faced with a large number of impending retirements, Chevron intended to downsize by outsourcing commodity services. In 2004 management recognized that taking advantage of the growing number of services available on the market required new competencies. This case describes how Chevron learned to identify appropriate outsourcing opportunities and how the IT unit - and managers of IT-enabled processes - incrementally built skills around architecture, integration, and vendor management to enable the company to benefit from outsourcing opportunities.

Number of Pages in PDF File: 22

Keywords: outsourcing, commodity process, IT product management

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Date posted: October 14, 2007  

Suggested Citation

Beath, Cynthia and Ross, Jeanne W., Chevron: Outsourcing Commodity Processes in a Commodity Business (June 2007). MIT Sloan Research Paper No. 4666-07; CISR Working Paper No. 371. Available at SSRN: http://ssrn.com/abstract=1020988 or http://dx.doi.org/10.2139/ssrn.1020988

Contact Information

Cynthia Beath (Contact Author)
University of Texas at Austin - Department of Information, Risk and Operations Management ( email )
CBA 5.202
Austin, TX 78712
United States
Jeanne W. Ross
Massachusetts Institute of Technology (MIT) - Center for Information Systems Research (CISR) ( email )
Sloan School of Management
5 Cambridge Center, NE25-777
Cambridge, MA 02142
United States
617-253-9461 (Phone)
617-253-4424 (Fax)
HOME PAGE: http://cisr.mit.edu
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