Unemployed and Their Caseworkers: Should They Be Friends or Foes?
Institute for the Study of Labor (IZA); Swiss National Bank
Universität Mannheim, Chair of Econometrics; Institute for the Study of Labor (IZA); University of St. Gallen - Swiss Institute for International Economics and Applied Economic Research
University of St. Gallen - Swiss Institute for Empirical Economic Research
IZA Discussion Paper No. 3149
University of St.Gallen, Department of Economics, Discussion Paper No. 2007-45
In many countries, caseworkers in a public employment office have the dual roles of counselling and monitoring unemployed persons. These roles often conflict with each other leading to important caseworker heterogeneity: Some consider providing services to their clients and satisfying their demands as their primary task. Others may however pursue their strategies even against the will of the unemployed person. They may assign job assignments and labour market programmes without consent of the unemployed person. Based on a very detailed linked jobseeker-caseworker dataset, we investigate the effects of caseworkers' cooperativeness on the employment probabilities of their clients. Modified statistical matching methods reveal that caseworkers who place less emphasis on a cooperative and harmonic relationship with their clients increase their employment chances in the short and medium term.
Number of Pages in PDF File: 51
Keywords: public employment services, unemployment, statistical matching methods
JEL Classification: J68, C31working papers series
Date posted: November 28, 2007
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