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A Handbook-Based Methodology for Redesigning Business Processes

Mark Klein
Massachusetts Institute of Technology (MIT) - Sloan School of Management

Claudio Petti
Universita di Lecce, ISUFI

1/1/2006

MIT Sloan Research Paper No. 4569-06

Abstract:
This paper presents a structured methodology, based on the use of a handbook of process models, for redesigning business processes. The methodology is illustrated using examples from the agri-food supply chain domain. We discuss the strengths and weaknesses of this approach, and identify avenues for further work.

Keywords: handbook, business processes

Working Paper Series

Date posted: December 06, 2007 ; Last revised: July 29, 2009

Suggested Citation

Klein, Mark and Petti, Claudio, A Handbook-Based Methodology for Redesigning Business Processes (1/1/2006). MIT Sloan Research Paper No. 4569-06. Available at SSRN: http://ssrn.com/abstract=1041061

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Contact Information

Mark Klein (Contact Author) Massachusetts Institute of Technology (MIT) - Sloan School of Management ( email ) NE20-336 Cambridge, MA 02142 United States 617-253-6796 (Phone)
Claudio Petti Universita di Lecce, ISUFI ( email ) Viale Gallipoli, 49 73100 Lecce Italy