Abstract

http://ssrn.com/abstract=1103090
 
 

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Student Services in the 21st Century: Evolution and Innovation in Discovering Student Needs, Teaching Information Literacy, and Designing Library 2.0-Based Services


Kumar Jayasuriya


Georgetown University

Frances M. Brillantine


Catholic University of America (CUA) - Columbus School of Law

2008


Abstract:     
In this article the authors discuss the changing library needs of law students as computers technology and legal publishing evolve. As students discover new ways to access legal information, libraries must create new services that meet their students' shifting expectations. In order to track the evolving needs of students, the authors discuss new ways that librarians can survey students and explain how focus groups and usability tests can provide further insights regarding students' research skills and information needs. The authors also review the studies concerning the research skills law students posses, both when they start law school and throughout their law school careers. The article also examines the literature regarding information literacy and suggests minimum standards for legal information literacy upon graduation. Next, the authors suggest new services that law librarians could create for law students. First the authors discuss how to design effective legal research tutorials. Next the authors examine the recent literature about Library 2.0 services. Two significant aspects of Library 2.0 services are that they foster participatory and collaborative sharing of knowledge, often through online discussions, and they enable libraries to deliver information and other library services to the patrons' venue of choice rather than require patrons to seek the services in the library. Examples of participatory Library 2.0 services include blogs, wikis and social reference management services. Library 2.0 services that libraries deliver to patrons include the availability of reference via a patron's own instant messaging account, social networking service, course management software, or online virtual reality world.

Number of Pages in PDF File: 51

Keywords: Student Surveys, Focus Groups, Usage Tests, Information Literacy, Web 2.0, Library 2.0, Participatory Networking, Blogs, Wikis, RSS Feed, Social Reference Managers, Social Bookmarking, Collaborating Tagging, Del.icio.us, Library Thing, Citeulike, Connotea, Instant Messaging, Social Networking, Couse

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Date posted: March 7, 2008  

Suggested Citation

Jayasuriya, Kumar and Brillantine, Frances M., Student Services in the 21st Century: Evolution and Innovation in Discovering Student Needs, Teaching Information Literacy, and Designing Library 2.0-Based Services (2008). Available at SSRN: http://ssrn.com/abstract=1103090 or http://dx.doi.org/10.2139/ssrn.1103090

Contact Information

Kumar Jayasuriya
Georgetown University ( email )
Washington, DC 20057
United States
Frances M. Brillantine (Contact Author)
Catholic University of America (CUA) - Columbus School of Law ( email )
3600 John McCormack Rd., NE
Washington, DC 20064
United States
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