Abstract

http://ssrn.com/abstract=1135498
 
 

References (14)



 
 

Citations (3)



 


 



Information Technology Use and Productivity at the Individual Level


Neil Gandal


Berglas School of Economics; Centre for Economic Policy Research (CEPR)

Charles King III


Greylock McKinnon Associates; Pleiades Consulting Group, Inc.

Marshall W. Van Alstyne


Boston University - Department of Management Information Systems; Massachusetts Institute of Technology (MIT) - Sloan School

April 2007

CEPR Discussion Paper No. DP6260

Abstract:     
We employ a unique data set on white-collar workers that combines direct observations of individual use of information technology as well as objective information on individual performance. The main hypothesis we examine is whether heavier users of IT are more productive, and if heavier users of IT are indeed more productive, how does this increase in productivity manifest itself? Our results suggest that, controlling for other factors, the size of an individual's internal email network is more highly correlated with revenues generated by that individual than age, experience or education. Further, the number of unique electronic contacts is more significant than the number of messages, external network size, and all other measures of email communication including declared time spent on email. Additionally, even after accounting for the individual's number of unique contacts within the firm, the social network measure of "betweenness" is also highly correlated with revenues. We attribute the strength of these results to the fine grain detail of the data on this form of task-based white collar work.

Number of Pages in PDF File: 25

Keywords: information technology, productivity, social networks

JEL Classification: J24, L86, O14

working papers series


Date posted: May 21, 2008  

Suggested Citation

Gandal, Neil and King, Charles and Van Alstyne, Marshall W., Information Technology Use and Productivity at the Individual Level (April 2007). , Vol. , pp. -, 2007. Available at SSRN: http://ssrn.com/abstract=1135498

Contact Information

Neil Gandal (Contact Author)
Berglas School of Economics ( email )
Tel Aviv University
Tel Aviv 69978
Israel
+972 3 640 9907 (Phone)
+972 3 640 9908 (Fax)
HOME PAGE: http://www.tau.ac.il/~gandal/default.htm
Centre for Economic Policy Research (CEPR)
77 Bastwick Street
London, EC1V 3PZ
United Kingdom
Charles (Kip) King III
Greylock McKinnon Associates ( email )
One Memorial Drive
Cambridge, MA 02142
United States
617-871-6900 (Phone)
617-871-6949 (Fax)
Pleiades Consulting Group, Inc. ( email )
P.O. Box 531
Lincoln, MA 01773
United States
Marshall W. Van Alstyne
Boston University - Department of Management Information Systems ( email )
595 Commonwealth Avenue
Boston, MA 02215
United States
617-358-3571 (Phone)
HOME PAGE: http://smgapps.bu.edu/mgmt_new/profiles/VanAlstyneMarshall.html
Massachusetts Institute of Technology (MIT) - Sloan School ( email )
Center for Digital Business
5 Cambridge Center - NE25, 7th Floor
Cambridge, MA 02142
United States
617-253-0768 (Phone)
HOME PAGE: http://web.mit.edu/marshall/www/home.html
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References:  14
Citations:  3

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