Abstract

http://ssrn.com/abstract=1183482
 
 

Citations (3)



 
 

Footnotes (431)



 


 



Redesigning Consumer Dispute Resolution: A Case Study of the British and American Approaches to Insurance Claims Conflict


Daniel Schwarcz


University of Minnesota Law School

July 28, 2008

Tulane Law Review, Vol. 83, No. 735, 2009
Minnesota Legal Studies Research Paper No. 08-52

Abstract:     
Much of insurance law and regulation is concerned with compensating consumers who have been wrongly denied coverage. But policyholders nonetheless have relatively few realistic options for challenging an insurer's adverse coverage determination. Litigation is often too slow and costly for those who have recently suffered significant financial loss. Meanwhile, the alternative dispute resolution (ADR) options that do exist-such as the conciliation services that insurance regulators offer or the existing variants of insurance arbitration-are generally either ineffective or unavailable for most disputes. This Article proposes a new way forward by looking to the United Kingdom's innovative Financial Ombudsman Service (FOS), which operates parallel to the British financial services regulator and is devoted solely to resolving consumer financial disputes. The comparative success of the FOS, the Article argues, is attributable primarily to the ways in which it blends elements of the individual, uncoordinated insurance ADR schemes that are used in the United States. As such, this Article concludes that American lawmakers can significantly improve insurance compensation by strategically rethinking the institutional architecture of insurance dispute resolution. It also suggests that the British FOS may offer a model for improving consumer dispute resolution in realms beyond insurance.

Number of Pages in PDF File: 78

Keywords: Insurance, ADR, Consumer Financial Services, Innsurance Regulation

Accepted Paper Series





Download This Paper

Date posted: July 28, 2008 ; Last revised: March 28, 2014

Suggested Citation

Schwarcz, Daniel, Redesigning Consumer Dispute Resolution: A Case Study of the British and American Approaches to Insurance Claims Conflict (July 28, 2008). Tulane Law Review, Vol. 83, No. 735, 2009; Minnesota Legal Studies Research Paper No. 08-52. Available at SSRN: http://ssrn.com/abstract=1183482 or http://dx.doi.org/10.2139/ssrn.1183482

Contact Information

Daniel B. Schwarcz (Contact Author)
University of Minnesota Law School ( email )
229 19th Avenue South
Minneapolis, MN 55455
United States
Feedback to SSRN


Paper statistics
Abstract Views: 2,845
Downloads: 482
Download Rank: 32,456
Citations:  3
Footnotes:  431

© 2014 Social Science Electronic Publishing, Inc. All Rights Reserved.  FAQ   Terms of Use   Privacy Policy   Copyright   Contact Us
This page was processed by apollo8 in 0.234 seconds