Abstract

http://ssrn.com/abstract=1273185
 


 



Wireless Communication Role in Patient Response Time: A Study of Vocera Integration with a Nurse Call System


Jason N. Kuruzovich


Rensselaer Polytechnic Institute (RPI) - Lally School of Management & Technology

Corey M. Angst


University of Notre Dame

Samer Faraj


University of Maryland - Decision and Information Technologies Department

Ritu Agarwal


University of Maryland - Robert H. Smith School of Business

May 1, 2007


Abstract:     
This study investigated the use and impact of wireless communication technology developed by Vocera Communications and implemented at St. Agnes Hospital, Baltimore, MD. Our specific focus was on the impact of a newly installed component of the Vocera system, the Vocera Messaging Interface (VMI), which enables connectivity between third-party systems, such as a nurse-call system.

The results of our investigation of the nurse-call integration confirmed that the use of the integrated communications system reduced overall mean time for completing a patient request by 51% across all observations when controlling for observation type. Further, analysis of clinicians' usage of the system for different types of patient requests revealed that it enables the clinician to have more control in prioritizing and responding to requests according to the seriousness of the event. The study also surfaced several interesting "creative" and "evolving" impacts of the system that are discussed along with practical implications of the findings.

working papers series


Not Available For Download

Date posted: September 25, 2008  

Suggested Citation

Kuruzovich, Jason N. and Angst, Corey M. and Faraj, Samer and Agarwal, Ritu, Wireless Communication Role in Patient Response Time: A Study of Vocera Integration with a Nurse Call System (May 1, 2007). Available at SSRN: http://ssrn.com/abstract=1273185

Contact Information

Jason N. Kuruzovich
Rensselaer Polytechnic Institute (RPI) - Lally School of Management & Technology ( email )
110 8th St
Troy, NY 12180
United States
Corey M. Angst (Contact Author)
University of Notre Dame ( email )
Notre Dame, IN 46556-5646
United States
Samer Faraj
University of Maryland - Decision and Information Technologies Department ( email )
Robert H. Smith School of Business
4313 Van Munching Hall
College Park, MD 20815
United States
Ritu Agarwal
University of Maryland - Robert H. Smith School of Business ( email )
College Park, MD 20742-1815
United States
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