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Manager or Technician? The Nature of the Information Systems Manager'S Job

Blake Ives

Dartmouth College

Margrethe Olson

affiliation not provided to SSRN


NYU Working Paper No. IS-81-31

The role of the information systems manager has evolved in twenty years from that of a technician managing a relatively unimportant service function into that of a vice presidential-level, general manager who department can substantially impact the entire organization. In this paper we trace, by example, the historical evolution of the job and, through an observational study of six information systems managers, examine the position today. The analysis includes the daily activities of the managers, the nature of the oral contacts that constitute 76% of their day, and other points of particular interest. The information systems manager’s role is depicted as one of coordinator, motivator, and planner, with a cadre of experts, both internal and external, to provide technical information.

Number of Pages in PDF File: 36

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Date posted: October 31, 2008  

Suggested Citation

Ives, Blake and Olson, Margrethe, Manager or Technician? The Nature of the Information Systems Manager'S Job (1981). Information Systems Working Papers Series, Vol. , pp. -, 1981. Available at SSRN: http://ssrn.com/abstract=1290196

Contact Information

Blake Ives
Dartmouth College ( email )
Hanover, NH 03755
United States
Margrethe Olson
affiliation not provided to SSRN
No Address Available
Feedback to SSRN

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