Will the Global Village Fracture into Tribes: Recommender Systems and Their Effects on Consumers
University of Pennsylvania - Operations & Information Management Department
Daniel M. Fleder
University of Pennsylvania - The Wharton School
Carnegie Mellon University - David A. Tepper School of Business
University of Pennsylvania - Statistics Department
April 1, 2014
Management Science, Vol. 60, No. 4, pp. 805-823, April 2014
Personalization is becoming ubiquitous on the World Wide Web. Such systems use statistical techniques to infer a customer’s preferences and recommend content best suited to him (e.g., “Customers who liked this also liked…”). A debate has emerged as to whether personalization has drawbacks. By making the web hyper-specific to our interests, does it fragment internet users, reducing shared experiences and narrowing media consumption? We study whether personalization is in fact fragmenting the online population. Surprisingly, it does not appear to do so in our study. Personalization appears to be a tool that helps users widen their interests, which in turn creates commonality with others. This increase in commonality occurs for two reasons, which we term volume and product mix effects. The volume effect is that consumers simply consume more after personalized recommendations, increasing the chance of having more items in common. The product mix effect is that, conditional on volume, consumers buy a more similar mix of products after recommendations.
Number of Pages in PDF File: 33
Keywords: recommender systems, collaborative filtering, fragmentation, personalization, long tail
JEL Classification: D83, O3
Date posted: December 31, 2008 ; Last revised: August 5, 2015
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