Abstract

http://ssrn.com/abstract=1323894
 
 

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Emotional Intelligence in Practice


Alessandro Cavelzani


affiliation not provided to SSRN

Marco Villamira


Independent

Mark Esposito


Grenoble Graduate School of Business; University of Cambridge, Program for Sustainability Leadership

January 6, 2009


Abstract:     
This manuscript will attempt to examine the concept of Emotional Intelligence and its application to the professional environment, as much as the further focus on its applicability to the tourist industry, but more specifically to the Hospitality.

The scope for this study is to determine the advantages of the knowledge and application of Emotional Intelligence within the Hospitality realm, both towards the internal workgroup than towards the relation to guests.

Number of Pages in PDF File: 14

working papers series


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Date posted: January 8, 2009  

Suggested Citation

Cavelzani, Alessandro and Villamira, Marco and Esposito, Mark, Emotional Intelligence in Practice (January 6, 2009). Available at SSRN: http://ssrn.com/abstract=1323894 or http://dx.doi.org/10.2139/ssrn.1323894

Contact Information

Alessandro Cavelzani
affiliation not provided to SSRN
Marco Villamira
Independent
No Address Available
Mark Esposito (Contact Author)
Grenoble Graduate School of Business ( email )
12, Rue Semard
Grenoble, 38000
France
HOME PAGE: http://www.grenoble-em.com
University of Cambridge, Program for Sustainability Leadership ( email )
1 Trumpington Street
Cambridge, CB2 1QA
United Kingdom
HOME PAGE: http://www.cpsl.cam.ac.uk
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References:  32

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