Abstract

http://ssrn.com/abstract=1327558
 


 



Leadership Behavior, Satisfaction, and Balanced Scorecard Approach: An Empirical Investigation of the Manager-Employee Relationship of Retail Institutes in Taiwan


Yu-Jia Hu


affiliation not provided to SSRN

Yi-Feng Yang


Shu-Te University, Taiwan

Majidul Islam


Concordia University, Quebec - Department of Accountancy

January 13, 2009


Abstract:     
Literature review revealed that sales manager's transformational leadership positively impacts the job satisfaction of sales people, while job satisfaction has significant influence on the sales peoples' work behaviors. The purpose of this research was to examine the relationship between transformational leadership of sales managers and job satisfaction of sales people. The design of this research was a quantitative study. The population in this research was identified as sales people in the consumer product industry of Taiwan, resulting in 123 individual surveys for analysis. The findings supported the hypothesis: there is a positive and statistically significant relationship between the sales managers' transformational leadership and sales associates' job satisfaction. The result identified the predictors of sales managers' transformational leadership on the sales associates' job satisfaction through regression analysis.

Number of Pages in PDF File: 22

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Date posted: January 26, 2009  

Suggested Citation

Hu, Yu-Jia and Yang, Yi-Feng and Islam, Majidul, Leadership Behavior, Satisfaction, and Balanced Scorecard Approach: An Empirical Investigation of the Manager-Employee Relationship of Retail Institutes in Taiwan (January 13, 2009). Available at SSRN: http://ssrn.com/abstract=1327558 or http://dx.doi.org/10.2139/ssrn.1327558

Contact Information

Yu-Jia Hu
affiliation not provided to SSRN ( email )
Yi-Feng Yang
Shu-Te University, Taiwan ( email )
59 Hunshan Rd., Yanchau
Kaohsiung, Kaohsiung 84225
Taiwan
Majidul Islam (Contact Author)
Concordia University, Quebec - Department of Accountancy ( email )
Montreal, Quebec H3G 1M8
Canada
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