Discovering the Endgame in the Offshore Debate

Abstract

The financial services industry is just beginning to take full advantage of the benefits of offshore business processing. Some have taken the steps to outsource parts of the lowerend value chain to third party providers within emerging economies. We predict that similar to the manufacturing industries, financial institutions will over time outsource significant parts of their business processes, including certain components which require complex processes, to cheaper, and perhaps more efficient, third-party providers based offshore.

Keywords: Financial services, outsourcing, offshoring