Abstract

http://ssrn.com/abstract=1343684
 
 

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Internet Banking in Europe: A Comparative Analysis


Peter Claeys


European University Institute - Economics Department (ECO); University of Barcelona - Faculty of Economic Science and Business Studies

Francesca Arnaboldi


University of Milan

December 15, 2008


Abstract:     
A key strategic issue for banks is the implementation of internet banking. The 'click and mortar' model that complements classical branch banking with online facilities is competing with pure internet banks. The objective of this paper is to compare the performance of these two models across countries, so as to examine the role of differences in the banking system and technological progress. A fuzzy cluster analysis on the performance of banks in Finland, Spain, Italy and the UK shows that internet banks are hard to distinguish from banks that follow a click and mortar strategy; country borders are more important. We therefore explain bank performance by a group of selected bank features, country-specific economic and IT indicators over the period 1995-2004. We find that the strategy of banking groups to incorporate internet banks reflects some competitive edge that these banks have in their business models. Extensive technological innovation boosts internet banking.

Number of Pages in PDF File: 28

Keywords: Banks, Internet, Innovation

JEL Classification: G21, O32

working papers series


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Date posted: February 17, 2009  

Suggested Citation

Claeys, Peter and Arnaboldi, Francesca, Internet Banking in Europe: A Comparative Analysis (December 15, 2008). Available at SSRN: http://ssrn.com/abstract=1343684 or http://dx.doi.org/10.2139/ssrn.1343684

Contact Information

Peter Claeys
European University Institute - Economics Department (ECO) ( email )
Villa San Paolo
Via della Piazzuola 43
50133 Florence
Italy
University of Barcelona - Faculty of Economic Science and Business Studies ( email )
Avinguda Diagonal 690
Barcelona, Catalunya 08034
Spain
Francesca Arnaboldi (Contact Author)
University of Milan ( email )
Via Festa del Perdono 7
Milan, 20122
Italy
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