IBM: The Corporate Service Corps
Rosabeth Moss Kanter
Harvard Business School
March 27, 2009
HBS Case No. 409-106
Harvard Business School Organizational Behavior Unit
Harvard Business School General Management Unit
Describes the conception, development and implementation of the Corporate Services Corps (CSC), an international community service assignment for high-potential IBM employees. The year 2008 was the pilot year of the CSC program, and 100 of IBM's best global employees were deployed to work for local partners, frequently non-governmental organizations (NGOs), in locations such as Ghana, Tanzania, Romania, Philippines and Vietnam. The case provides data for students to assess the first year of operation and recommend what changes IBM should make to the program moving forward. Also considered is how the CSC fits into IBM's broader corporate citizenship portfolio and IBM's globalization strategy.
working papers series
Date posted: May 20, 2009
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