Using the Balanced Scorecard to Improve the Performance of City and County Councils

Ramanna, Vishwanath

doi:10.2139/ssrn.1417743

Abstract

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Using the Balanced Scorecard to Improve the Performance of City and County Councils

Vishwanath Ramanna

T A Pai Management Institute

August 8, 2009

Abstract:
The managers and constituents of City and county councils are increasingly concerned about measuring and managing the council performance. While the use of balanced scorecard for performance management is widespread, its use is less well known in the context of city councils. This article describes the adaptation of the Balanced Scorecard to City councils. Several examples of actual implementation in the US and UK are provided.

Number of Pages in PDF File: 21

Keywords: Performance measurement, Balanced Scorecard, Strategy, strategy maps, City councils

JEL Classification: M40, M46, M48

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Date posted: June 11, 2009 ; Last revised: September 21, 2009

Suggested Citation

Ramanna, Vishwanath, Using the Balanced Scorecard to Improve the Performance of City and County Councils (August 8, 2009). Available at SSRN: http://ssrn.com/abstract=1417743 or http://dx.doi.org/10.2139/ssrn.1417743

Contact Information

Vishwanath Ramanna (Contact Author)

T A Pai Management Institute ( email )

Manipal
Manipal, MA Karnataka 576104
India

HOME PAGE: http://www.tapmi.edu.in