Communicating Successfully: The Importance of Nonverbal Messages in the Communication Process

Abstract:     
The ability to communicate effectively is seen as a key requirement for successful managers. The communication process is complex and the increased need for cross-cultural communication makes it difficult for managers to get their message across to the receiver as they intended. This article looks at the role nonverbal messages can play in the communication process and discusses the way it can help overcome cultural “noise” in cross-cultural communication. The article also analyses the steps one should take in ensuring that the nonverbal message is successful and the true meaning of the message is delivered.

Number of Pages in PDF File: 7

Keywords: communication, cross-cultural, non-verbal, verbal, culture noise

JEL Classification: F23, M1

Accepted Paper Series