Employees Perception Towards Service Climate - Hotel Industry in India: An Empirical Study

Abstract:     
The purpose of the study is to examine the perception of employees about the service climate in various dimensions like service leadership, service encounter, service systems, human resource management, customer satisfaction, etc in hotel industry (Tamilnadu). It suggests that hotel industry must take steps to improve the employee morale in order to enhance the value of the employee and also it should also provide facilities to develop the service quality.

Number of Pages in PDF File: 6

Keywords: service climate, perception, service systems

JEL Classification: J14

working papers series