Abstract

http://ssrn.com/abstract=1481924
 


 



TQM Practices in Manufacturing and Service Companies in Peru


Ricardo M. Pino


CENTRUM Catolica

September 1, 2008

Journal of CENTRUM Cathedra, Vol. 1, Issue 2, pp. 47-56, 2008

Abstract:     
The research study involved exploring how Peruvian companies use TQM practices and the differences in this use considering industrial sector and company size. Three hundred and sixty-three MBA students, middle managers of private companies operating in Arequipa, Cajamarca, Chiclayo, Cusco, Lima, Piura, or Trujillo, answered a questionnaire, developed by the author, about the use of TQM practices in their companies. The findings indicate significant differences between manufacturing and service companies in two practices, information and analysis and empowerment; and significant differences among small, medium, and large companies in two practices, information and analysis, and employee training.

Number of Pages in PDF File: 10

Keywords: TQM, quality, industrial sector, company size, Peru

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Date posted: October 4, 2009 ; Last revised: March 12, 2012

Suggested Citation

Pino, Ricardo M., TQM Practices in Manufacturing and Service Companies in Peru (September 1, 2008). Journal of CENTRUM Cathedra, Vol. 1, Issue 2, pp. 47-56, 2008. Available at SSRN: http://ssrn.com/abstract=1481924

Contact Information

Ricardo M. Pino (Contact Author)
CENTRUM Catolica ( email )
Alomía Robles 125
Lima, Lima 33
Peru
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