Abstract

http://ssrn.com/abstract=1487345
 
 

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The Value of Distrust in Computer-Based Decision-Making Groups


Paul Benjamin Lowry


City University of Hong Kong (CityUHK) - College of Business - Department of Information Systems

Justin Giboney


University of Arizona - Department of Management Information Systems

Ryan Schuetzler


University of Arizona - Department of Management Information Systems

Jacob Richardson


Brigham Young University - Department of Information Systems

Tom Gregory


Georgia State University - Department of Computer Information Systems

John Romney


Brigham Young University - Department of Information Systems

Bonnie Anderson


Brigham Young University - School of Accountancy

October 11, 2009

43rd Annual Hawaii International Conference on System Sciences, Hawaii, January 5-8, 2010

Abstract:     
We present a creative approach to improve the effectiveness of decision-making groups in solving nonroutine problems by introducing increased distrust into the group. Our theory is proposed through an extension and empirical test of Schul et al.ā€™s [1] distrust model in an online group decision-making domain. We find that an increase in distrust among group members led to an increase in group decision accuracy for nonroutine problems. This demonstrates that through a distrust stimulus, members of decision-making groups can better solve nonroutine problems. This paper also demonstrates how simple environmental abnormalities can increase distrust and trust in computer-based decision-making groups. Various trust- and distrust-related measures were also tested and validated to further research in this area.

Number of Pages in PDF File: 12

Keywords: distrust, decision-making, groups, teams, collaboration, trust, CMC

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Date posted: October 14, 2009  

Suggested Citation

Lowry, Paul Benjamin and Giboney, Justin and Schuetzler, Ryan and Richardson, Jacob and Gregory, Tom and Romney, John and Anderson, Bonnie, The Value of Distrust in Computer-Based Decision-Making Groups (October 11, 2009). 43rd Annual Hawaii International Conference on System Sciences, Hawaii, January 5-8, 2010. Available at SSRN: http://ssrn.com/abstract=1487345 or http://dx.doi.org/10.2139/ssrn.1487345

Contact Information

Paul Benjamin Lowry (Contact Author)
City University of Hong Kong (CityUHK) - College of Business - Department of Information Systems ( email )
83 Tat Chee Avenue
Kowloon
Hong Kong
+852-3442-7771 (Phone)
HOME PAGE: http://www.cb.cityu.edu.hk/staff/pblowry
Justin Giboney
University of Arizona - Department of Management Information Systems ( email )
AZ
United States
Ryan Schuetzler
University of Arizona - Department of Management Information Systems ( email )
McClelland Hall - Room 427
1130 East Helen Street
Tucson, AZ 85721
United States
Jacob Richardson
Brigham Young University - Department of Information Systems ( email )
510 Tanner Building
Marriott School
Provo, UT 84602
United States
Tom Gregory
Georgia State University - Department of Computer Information Systems ( email )
Atlanta, GA 30302
United States
John Romney
Brigham Young University - Department of Information Systems ( email )
510 Tanner Building
Marriott School
Provo, UT 84602
United States
Bonnie Anderson
Brigham Young University - School of Accountancy ( email )
Provo, UT 84602
United States
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