Strategic Total Quality Management (TQM) in a Group Dance
PEC University of Technology
affiliation not provided to SSRN
Quality World, Vol. 4, No. 3, March 2009
This work is the result of experiences from application of strategic Total Quality Management to a group dance. Explained using the analogy of Sargam, the little protocol of Music marked by a sequence of 7syllables (sounds), that is the essence of celebration of Music. Sargam has been attempted for seeking a comparison with TQM, and found as well equated and harmonised. The attempt for eqation of Sargam draws its strength from Eight Quality management principles of ISO (International Organisation of Standardisation).
Number of Pages in PDF File: 14
Keywords: SARGAM, Eight Quality management principles, Strategic TQM
JEL Classification: D29, D78, H80, M12, M14Accepted Paper Series
Date posted: November 3, 2009
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