Trends and Evolutions in the Sphere of Quality of the Romanian Tourism Services

Abstract:     
Nowadays the quality became a strategic element in the service companies because it determines the competitivity at the highest level. In the European Charta of Quality, the quality is defined as the key to competitivity in companies, being forced to work for promoting the common objective of quality in all the European Union countries. By implementing a system of quality management in the Romanian touristic sphere, a continuous improvement of the quality performance of a product or service will be granted in order to reach the quality objectives. Nowadays, the major tendency in the quality sphere of the Romanian tourism services is to introduce an ensemble of methods in order to obtain the permanent amelioration products quality and services accomplished by means of permanent functioning improvement and by increasing the supply companies performances.

Number of Pages in PDF File: 18

Keywords: Tendencies, Evolutions, Quality, Competitivity, Growth, Performance

JEL Classification: M19

Accepted Paper Series