Abstract

http://ssrn.com/abstract=1552671
 
 

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The Importance and Challenge of Active Listening in Mediation


Tony Bogdanoski


University of Sydney - Faculty of Law

2009

Australasian Dispute Resolution Journal, Vol. 20, No. 4, pp. 201-206, 2009

Abstract:     
Before mediators can effectively help the parties resolve their disputes, mediators themselves must first understand and recognise the different needs and interests of the disputing parties, which requires actively listening to the parties. However, active listening – arguably the purest form of listening – is not an easy skill to acquire and apply in practice. This article explores the importance and examines some of the inherent challenges associated with actively listening to the parties in mediation.

Number of Pages in PDF File: 6

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Date posted: May 26, 2010 ; Last revised: September 14, 2011

Suggested Citation

Bogdanoski, Tony, The Importance and Challenge of Active Listening in Mediation (2009). Australasian Dispute Resolution Journal, Vol. 20, No. 4, pp. 201-206, 2009 . Available at SSRN: http://ssrn.com/abstract=1552671

Contact Information

Tony Bogdanoski (Contact Author)
University of Sydney - Faculty of Law ( email )
Faculty of Law Building, F10
The University of Sydney
Sydney, NSW 2006
Australia
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