Poor Quality Mediation - A Systemic Failure?
Australian Centre for Justice Innovation (ACJI)
February 15, 2010
Mediation is the product of the personal skills and attributes of the mediator, the disputants, the representatives as well as the product of the system that supports it. This paper considers quality in mediation from a range of perspectives and argues that improved systemic supports are required to enhance mediation quality. The paper refers to a number of research projects undertaken in the field.
Number of Pages in PDF File: 15
Keywords: mediation, conflict resolution, ADR, Court Connected mediation, quality
Date posted: February 20, 2010 ; Last revised: May 11, 2010
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