Abstract

http://ssrn.com/abstract=1559470
 
 

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Innovation in Services: Corporate Culture and Investment Banking


Richard K. Lyons


University of California, Berkeley; National Bureau of Economic Research (NBER)

Jennifer Chatman


University of California, Berkeley - Haas School of Business, Organizational Behavior & Industrial Relations Group

Caneel K. Joyce


London School of Economics

Fall 2007

California Management Review, Vol. 50, No. 1, pp. 174-191, 2007

Abstract:     
The article discusses service innovation in the investment banking industry. Service industry innovations differ from innovations in industries that produce physical products because they rarely have intellectual property and patent protections. However, investment banking services are typically a series of interrelated businesses such as consulting, wealth management and accounting, and innovations require a business wide coordinated approach. The authors argue that a strong corporate culture can support rather than hinder innovation. The creation of such a culture requires strong leadership and an emphasis on innovation in hiring and promotions.

Number of Pages in PDF File: 19

Keywords: innovation, service innovation, corporate culture, investment banking, service sector, financial services, organizational culture, management, business, hiring, promotions, leadership, creativity

JEL Classification: M14, D23

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Date posted: March 3, 2010  

Suggested Citation

Lyons, Richard K. and Chatman, Jennifer and Joyce, Caneel K., Innovation in Services: Corporate Culture and Investment Banking (Fall 2007). California Management Review, Vol. 50, No. 1, pp. 174-191, 2007. Available at SSRN: http://ssrn.com/abstract=1559470

Contact Information

Richard K. Lyons (Contact Author)
University of California, Berkeley ( email )
Haas School of Business
Berkeley, CA 94720
United States
510-642-1059 (Phone)
510-643-1420 (Fax)
National Bureau of Economic Research (NBER)
1050 Massachusetts Avenue
Cambridge, MA 02138
United States
Jennifer Chatman
University of California, Berkeley - Haas School of Business, Organizational Behavior & Industrial Relations Group ( email )
Berkeley, CA 94720
United States
510-642-4723 (Phone)
Caneel K. Joyce
London School of Economics ( email )
London
United States
HOME PAGE: http://caneelian.com
Feedback to SSRN


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