Leading Innovation at Kelvingrove (a)
University of Virginia - Darden School of Business
Darden Case No. UVA-S-0162
This case series explores the leadership story of director Mark Oâ€™Neill as he oversees a major innovation initiative at Kelvingrove, Scotlandâ€™s most visited museum. The A case describes his background, philosophy, and the actions he takes over a period of more than a decade to win the support of both staff and funders for the innovation. The B case examines the reaction of the public and art critics. Oâ€™Neill arrives at Kelvingrove to find an institution in turmoil after a series of dramatic changes that have alienated visitors and funders alike. Utilizing an innovative style of management that he describes as â€œmaze behavior,â€? he succeeds in moving the traditionally discipline-bound, curator-dominated museum into a cross-disciplinary, visitor-oriented experience. He does this by engaging the curators in creating exhibits based on stories rather than professional classification schemes such as paintings, geology, etc., using an approach that includes a deep understanding of his audience and the imaginative use of forms. He also gains the communityâ€™s political and funding support to accomplish his goals.
Number of Pages in PDF File: 16
Keywords: nonprofit organizations, strategic planning, innovationworking papers series
Date posted: April 5, 2010
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