The Moderating Role of Job Satisfaction Facets on Customer-Facing Employees’ Reactions to Corporate Social Responsibility: Preliminary Results from India and the Netherlands
Pavlos A. Vlachos
ALBA Graduate Business School at The American College of Greece
Nikolaos G. Panagopoulos
The University of Alabama
affiliation not provided to SSRN
Leeds University Business School; Athens University of Economics and Business, Department of Management Science and Technology
July 14, 2010
This study develops a framework which predicts the idiosyncratic impact of CSR associations on customer-facing employees’ behavioral outcomes using job satisfaction facets and cultural factors as moderating variables. Results identify a compensatory effect between CSR associations and satisfaction with the job itself, and a non-compensatory effect between CSR association and satisfaction with pay. Cultural factors and/or macroeconomic measures are likely to moderate the contingent effects of CSR associations on customer-facing employees’ behavioral outcomes.
Number of Pages in PDF File: 50
Keywords: Corporate Social Responsibility, Customer-Facing Employees, Job Satisfaction, National Culture Interactive Effects
JEL Classification: M14, M31, M12working papers series
Date posted: June 1, 2010 ; Last revised: August 1, 2010
© 2013 Social Science Electronic Publishing, Inc. All Rights Reserved.
This page was processed by apollo7 in 0.282 seconds