Abstract

http://ssrn.com/abstract=1618840
 
 

References (88)



 


 



Do Market Leaders Lead in Business Process Innovation? The Case(s) of E-Business Adoption


Kristina McElheran


University of Toronto - Strategic Management

October 30, 2012

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 10-104

Abstract:     
This paper explores the relationship between market position and business process innovation. Prior research has focused on the alignment between new technologies and the internal capabilities of firms to pursue them. I extend the investigation to include external capabilities as well. I develop a framework for predicting whether market leaders will undertake business process innovation based on the complexity of the process, the firm’s organizational structure, and the innovation’s impact on customers. I test its predictions in the context of e-business adoption using a large multi-industry data set. Robust conditional correlations suggest that market leaders were more likely to adopt new e-business practices only in settings that required little customer investment or where customer capabilities were well-aligned with the new technology. Otherwise, leaders’ adoption was significantly lower than that of their less-prominent competitors. The findings highlight the strategic significance of adjustment costs in technology adoption, both within and beyond the firm boundary.

Number of Pages in PDF File: 33

JEL Classification: L21, O33, D24, M15


Open PDF in Browser Download This Paper

Date posted: June 1, 2010 ; Last revised: May 5, 2013

Suggested Citation

McElheran, Kristina, Do Market Leaders Lead in Business Process Innovation? The Case(s) of E-Business Adoption (October 30, 2012). Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 10-104. Available at SSRN: http://ssrn.com/abstract=1618840 or http://dx.doi.org/10.2139/ssrn.1618840

Contact Information

Kristina Steffenson McElheran (Contact Author)
University of Toronto - Strategic Management ( email )
Canada
HOME PAGE: http://www.rotman.utoronto.ca/FacultyAndResearch/Faculty/FacultyBios/McElheran.aspx
Feedback to SSRN


Paper statistics
Abstract Views: 1,166
Downloads: 227
Download Rank: 64,003
References:  88
Paper comments
No comments have been made on this paper

© 2015 Social Science Electronic Publishing, Inc. All Rights Reserved.  FAQ   Terms of Use   Privacy Policy   Copyright   Contact Us
This page was processed by apollo2 in 0.313 seconds