Abstract

http://ssrn.com/abstract=1652432
 
 

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How to Find Answers within Your Company


Hind Benbya


Group Sup De Co-Montpellier Business School

Marshall W. Van Alstyne


Boston University - Department of Management Information Systems; Massachusetts Institute of Technology (MIT) - Sloan School

August 2, 2010

Sloan Management Review, V52, N2; pp 66-77, (2011)
Boston U. School of Management Research Paper No. 2010-24
MIT Sloan Research Paper No. 5072-10

Abstract:     
Internal markets can improve knowledge sharing, information exchange, forecasting, innovation, and productivity within the firm. Despite their widespread popularity, however, the strategies to implement and manage markets inside organizational boundaries are not well understood. This article provides a design framework for developing knowledge markets inside firms; it provides a stage model or ‘life cycle’ of internal market development, and explores critical issues at each stage. Our framework proceeds from an analysis of more than three dozen firm implementations, and builds on three economic theories: price theory, monetary theory, and two-sided network theory. For each stage of implementation, the framework outlines the challenges faced by firms studied and identifies solutions to make knowledge markets work. The resulting blueprint adds rigor to the difficult tasks of measuring, valuing, and stimulating the production of information.

Number of Pages in PDF File: 13

Keywords: Knowledge Markets, Internal Crowdsourcing, Virtual Currencies, Information Markets, Knowledge Management Systems, Productivity, Internal Markets, Two-Sided Networks, Price Theory, Monetary Policy, Incentives, IT Adoption, Measurement

JEL Classification: D8, E31, E52, L86, M10, O31, O32, O42

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Date posted: August 2, 2010 ; Last revised: December 13, 2013

Suggested Citation

Benbya, Hind and Van Alstyne, Marshall W., How to Find Answers within Your Company (August 2, 2010). MIT Sloan Research Paper ; Sloan Management Review, V52, N2; pp 66-77, (2011); Boston U. School of Management Research Paper No. 2010-24 ; MIT Sloan Research Paper No. 5072-10. Available at SSRN: http://ssrn.com/abstract=1652432

Contact Information

Hind Benbya
Group Sup De Co-Montpellier Business School ( email )
2300, Avenue des Moulins
Montpellier, 34185
France
+33 4 67 10 28 19 (Phone)
HOME PAGE: http://www.cerom.org/en/faculte/benbya_hind/
Marshall W. Van Alstyne (Contact Author)
Boston University - Department of Management Information Systems ( email )
595 Commonwealth Avenue
Boston, MA 02215
United States
617-358-3571 (Phone)
HOME PAGE: http://smgapps.bu.edu/mgmt_new/profiles/VanAlstyneMarshall.html
Massachusetts Institute of Technology (MIT) - Sloan School ( email )
Center for Digital Business
5 Cambridge Center - NE25, 7th Floor
Cambridge, MA 02142
United States
617-253-0768 (Phone)
HOME PAGE: http://web.mit.edu/marshall/www/home.html
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