The Main Cause of Problematic ERP Implementations: Bad Management or Functional Mismatches?
Willem Frederik De Koning
Nyenrode School of Accountancy & Controlling
November 10, 2006
This paper describes the results of a multiple case study of five ERP implementations. This investigation led to some remarkable conclusions.
Using the project implementation success of Wixom and Watson (2001) as a yardstick, only two out of the five cases could be considered as successful. These two cases concerned stan-dard production processes and had relatively modest implementation objectives.
The other three cases concern more complicated business processes and more ambitious pro-ject objectives. In these cases, mismatches between business processes and the functionality of the ERP system could be observed.
The following conditions appeared to be favourable for a successful implementation: good preparation of the implementation project, good project management and a high degree of consultant expertise. However, the case studies show clearly that the fit between the business processes and the functionality of the applications is a decisive factor for the success of ERP implementations. In contrast to the findings of other authors, the involvement of line man-agement appears to be of less importance.
Number of Pages in PDF File: 21
Keywords: Enterprise information systems, standard application software, ERP, project implementation success, functional fit, user involvement
JEL Classification: M19working papers series
Date posted: September 16, 2010
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