The Systemic Dimension of Operational Decision in Complex Systems Work
José J. M. Sampaio
Technical University of Lisbon - SOCIUS - Organisations and Socio-Economic Research Centre - Economics and Mangement School
November 1, 2009
Take-Off Journal, November 2009
This paper refers to some of my research findings on Decision Making Processes in complex systems work. Starting as a complex cognitive process strongly contextualized in the operating environment, it ends up, in complex systems work, as an equally complex network of actors and systems (human and technological) that are confronted, in real time, with uncertainty , a large amount of information and feedback and with multiple standards and operating procedures.
Keywords: Systemic Decision Making Processes, Situational Awareness, Complex Systems Work, Human and Technological Agents
JEL Classification: A14, D81, D83, O30
Date posted: September 16, 2010
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