The Impact of Manager Philosophy on Knowledge Management Systems
Daniel E. O'Leary
University of Southern California - Marshall School of Business; University of Southern California - Leventhal School of Accounting
October 4, 2010
Marshall School of Business Working Paper No. ACC 2-11
This paper analyzes how information about managers and technology, can be used to provide those managers with a system that is congruent with their needs. In particular, using McGregor’s Theory X and Y philosophies, managerial needs are elicited and then contemporary knowledge management technologies, including intelligent agents, and the way they are implemented, are analyzed to determine how they meet those manager needs. Different knowledge management technologies are found to be important to manifesting the requirements of particular management philosophies. For example, “Theory X” appears consistent with use of intelligent agents to “monitor” behavior. This leads to the concept of “technology congruence” where the choice of the technology ultimately is tied to which view of the world the manager employs.
Number of Pages in PDF File: 23
Keywords: Knowledge Management, Theory X, Theory Y, Technology Congruence with Management Philosophyworking papers series
Date posted: October 5, 2010 ; Last revised: March 16, 2011
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