Explaining Efficiency in Electronic Banking
13 Pages Posted: 27 Nov 2010 Last revised: 7 Sep 2014
Date Written: November 26, 2010
Abstract
Expansion of rivalry accompanied with the vast upheavals in the field of trade and banking has changed many traditional styles and has brought a competitive environment in using new technologies. Banking system neither was an exception in this subject and with emerging of modern concepts in banking, method of servicing the customers has changed at all over the world. Traditional methods which exist in the Iranian banks and their necessity of this research focusing on the increase of e banking This paper uses cost and profit functions and customer satisfaction and Internet to estimate efficiency at the E-banking using these measures we explained cross-bank differences over Time, which are related to bank size, ownership structure and other relevant Variables In the internet economy, the business model of web portals has spread rapidly over the last few years. Despite this, there have been very few scholarly investigations into the services and characteristics that transform a web site into a portal as well as into the dimensions that determine the customer’s evaluation of the portal’s service quality the Internet has brought about fundamental changes in the rules of operation of the banking industry (Gunasekaran and Love, 1999). Specifically, the industry has moved rapidly to exploit the new communication/ transaction channels offered by the Internet to improve their front-end Internet applications. As a result, the number of e-banking Web sites has increased rapidly (Aladwani, 2001).
Keywords: Explaining Efficiency, Customer Satisfaction, Electronic banking
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