Abstract

http://ssrn.com/abstract=1719054
 
 

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Why Do Banks Reward Their Customers to Use Their Credit Cards?


Sumit Agarwal


National University of Singapore

Sujit Chakravorti


The Clearing House

Anna Lunn


affiliation not provided to SSRN

December 20, 2010

FRB of Chicago Working Paper No. 2010-19

Abstract:     
Using a unique administrative level dataset from a large and diverse U.S. financial institution, we test the impact of rewards on credit card spending and debt. Specifically, we study the impact of cash-back rewards on individuals before and during their enrollment in the program. We find that with an average cash-back reward of $25, spending and debt increases by $79 and $191 a month, respectively during the first quarter. Furthermore, we find that cardholders who do not use their card prior to the cash-back program increase their spending and debt more than cardholders with debt prior to the cash-back program. In addition, we find that 11 percent of cardholders that did not use their cards in the previous 3 months prior to the cash-back program spent at least $50 in the first month of the program. Finally, we find heterogeneous responses by demographic and credit constraint characteristics.

Number of Pages in PDF File: 54

Keywords: Household Finance, Financial Incentives, Credit cards

JEL Classification: D1, D8, G2

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Date posted: December 3, 2010 ; Last revised: December 30, 2010

Suggested Citation

Agarwal, Sumit and Chakravorti, Sujit and Lunn, Anna, Why Do Banks Reward Their Customers to Use Their Credit Cards? (December 20, 2010). FRB of Chicago Working Paper No. 2010-19. Available at SSRN: http://ssrn.com/abstract=1719054 or http://dx.doi.org/10.2139/ssrn.1719054

Contact Information

Sumit Agarwal
National University of Singapore ( email )
15 Kent Ridge Drive
Singapore, 117592
Singapore
8118 9025 (Phone)
HOME PAGE: http://www.ushakrisna.com
Sujit Chakravorti (Contact Author)
The Clearing House ( email )
450 West 56th Street
New York, NY 10001
United States
212 613 0143 (Phone)
Anna Lunn
affiliation not provided to SSRN ( email )
Feedback to SSRN


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