Abstract

http://ssrn.com/abstract=1726078
 


 



Using Participant Questionnaires to Assess Mediator Performance


Roselle Wissler


Arizona State University (ASU) - Sandra Day O'Connor College of Law

Robert W. Rack


affiliation not provided to SSRN

2004

Dispute Resolution Magazine, Vol. 11, p. 33, 2004

Abstract:     
This article summarizes the findings of an empirical study that examined the usefulness of attorneys’ assessments of mediator skillfulness as a method for monitoring mediator performance. Attorneys who had participated in federal appellate civil mediation rated the mediator's skillfulness on seven dimensions as part of a larger questionnaire about their mediation experience. Attorneys gave some of the mediators higher skillfulness ratings than other mediators, and rated individual mediators as more skillful on some dimensions than on other dimensions. These findings indicate that the attorneys' assessments were sufficiently discriminating and nuanced to reveal differences among the different mediators and among the different skills each mediator possessed. Importantly, the ratings did not simply mirror whether settlement or other favorable outcomes were achieved in mediation. Taken together, these findings suggest that participant assessments could provide an effective means for monitoring mediator performance.

Number of Pages in PDF File: 1

Keywords: mediator, mediation, empirical research

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Date posted: December 17, 2010  

Suggested Citation

Wissler, Roselle and Rack, Robert W., Using Participant Questionnaires to Assess Mediator Performance (2004). Dispute Resolution Magazine, Vol. 11, p. 33, 2004. Available at SSRN: http://ssrn.com/abstract=1726078

Contact Information

Roselle Wissler (Contact Author)
Arizona State University (ASU) - Sandra Day O'Connor College of Law ( email )
Box 877906
Tempe, AZ 85287-7906
United States
Robert W. Rack
affiliation not provided to SSRN ( email )
Feedback to SSRN


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