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http://ssrn.com/abstract=1755667
 
 

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Safety First? The Role of Emotion in Safety Product Betrayal Aversion


Jonathan J. Koehler


Northwestern University - School of Law

Andrew Gershoff


affiliation not provided to SSRN

February 3, 2011

Journal of Consumer Research, Inc., Forthcoming
Northwestern Public Law Research Paper No. 11-18

Abstract:     
Consumers often face decisions about whether to purchase products that are intended to protect them from possible harm. However, safety products rarely provide perfect protection and sometimes "betray" consumers by causing the very harm they are intended to prevent. Examples include vaccines that may cause disease and air bags that may explode with such force that they cause death. Expanding research on betrayal aversion, this study examines the role of emotions in consumers’ tendency to choose safety options that provide less overall protection in order to eliminate a very small probability of harm due to safety product betrayal. In five studies we find that betrayal aversion is reduced and safer alternatives are selected when factors that dampen the emotional response to potential betrayals are introduced or taken into account. These factors include changing the betrayal from an action to an omission (study 1), introducing positive imagery (study 2), introducing visual representations of risk (study 3), making the decision for another rather than oneself (study 4), and intuitive thinking style (study 5).

Number of Pages in PDF File: 11

Keywords: Consumer protection, betrayal aversion

JEL Classification: K10, K19, K30, K39

working papers series


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Date posted: February 13, 2011  

Suggested Citation

Koehler, Jonathan J. and Gershoff, Andrew, Safety First? The Role of Emotion in Safety Product Betrayal Aversion (February 3, 2011). Journal of Consumer Research, Inc., Forthcoming; Northwestern Public Law Research Paper No. 11-18. Available at SSRN: http://ssrn.com/abstract=1755667 or http://dx.doi.org/10.2139/ssrn.1755667

Contact Information

Jonathan J. Koehler
Northwestern University - School of Law ( email )
375 E. Chicago Ave
Unit 1505
Chicago, IL 60611
United States
Andrew Gershoff (Contact Author)
affiliation not provided to SSRN ( email )
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