The Financial Benefit for Insurers: Mediate in Personal Injuries Disputes
Paul David Harpur
University of Queensland - T.C. Beirne School of Law
April 7, 2011
Australasian Dispute Resolution Journal, Vol. 2, pp. 70-80, 2004
Resolving insurance disputes can focus only on quantum. Where insurers adopt integrative solutions they can enjoy cost savings and higher customer satisfaction. An integratively managed process can expand the negotiation options. The potential inherent in plaintiff’s emotions to resolve matters on an emotional basis, rather than an economic one, is explored. Using research, the author demonstrates how mediations are more likely to obtain integrative outcomes than unmediated conferences. Using a combination of governmental reports, published studies and academic publications, the paper demonstrates how mediation is more likely to foster an environment where the parties communicate and cooperate. Research is employed to demonstrate where mediators can reduce hostilities, in circumstances where negotiating parties alone would likely fail. Generally the paper constructs an argument to support the proposition that mediation can offer insurers an effective mechanism to reduce costs and increase customer satisfaction.
Number of Pages in PDF File: 10Accepted Paper Series
Date posted: April 10, 2011
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