Effects of Information Technologies and Systems on Returned Products Management in Manufacturing Companies
Bilecik Şeyh Edebali University
June 24, 2011
9th International Conference on Knowledge, Economy & Management Proceedings, Sarajevo-Bosnia & Herzegovina, June 2011
Returned products and how manufacturing companies handle those products require dedicated reverse logistics activities. A reverse logistics activity that concerns a returned product may involve some information technologies and systems (IT&Ss). The existence of IT&Ss in manufacturing companies is expected to facilitate their internal abilities regarding returned product processes. This paper aims to find out if there exists any difference among some IT&Ss user and none-user companies in terms of some internal managerial performance indicators of reverse logistics. This paper also aims to find out if those IT&Ss enhance returned product managerial performances in manufacturing companies. A survey methodology is structured in order to collect categorical and seven-point Likert scale data. Exploratory factor analysis, one-way ANOVA, and independent sample t-tests are carried out on a sample of 255 Turkish manufacturers mostly operate in textile, furniture, automotive and machinery industries. The results indicate that there are some differences among IT&S user and none-user companies in terms of their managerial abilities regarding returned products. For example, the companies that use “Total Quality Management (TQM)” and “Manufacturing Resource Planning (MRP II)” are strictly differentiated from none-users of those systems and technologies.
Number of Pages in PDF File: 17
Keywords: information technology, information system, returned products, reverse logistics
JEL Classification: M11, M31
Date posted: June 28, 2011
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