Abstract

http://ssrn.com/abstract=1874265
 
 

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Total Quality Management Adoption in a Public Hospital: Evidence from Mauritius


Prabha Ramseook-Munhurrun


University of Technology, Mauritius (UTM)

Vedmani Munhurrun


Industrial Engineer and Researcher

Arkrasunsingh Panchoo


University of Technology, Mauritius (UTM)

2011

Global Journal of Business Research, Vol. 5, No. 3, pp. 67-77

Abstract:     
Total Quality Management (TQM) has emerged as a potential solution to improve the efficiency and effectiveness of health care provision and is becoming increasingly important for the successful operation of public hospitals. The aim of the study is to determine the extent to which TQM can be adopted in public hospitals in Mauritius. The objective of the study is to assess management and employees perceptions on the critical factors influencing effective TQM adoption in public hospitals. A questionnaire comprising of items on a 5-point Likert scale was used to capture the perceptions and the data was analyzed using descriptive statistics and t-tests. The findings showed that the TQM dimensions have a significant impact on the perception of management and employees. Analysis of variance (ANOVA) was further employed to examine if the critical factors were perceived differently by management and employees. The results also revealed that management perceives TQM adoption as being relevant and effective, in the case of public hospitals.

Number of Pages in PDF File: 11

Keywords: TQM adoption, Management, Employees, Public hospitals, ANOVA

JEL Classification: M31

Accepted Paper Series


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Date posted: June 29, 2011  

Suggested Citation

Ramseook-Munhurrun, Prabha and Munhurrun, Vedmani and Panchoo, Arkrasunsingh, Total Quality Management Adoption in a Public Hospital: Evidence from Mauritius (2011). Global Journal of Business Research, Vol. 5, No. 3, pp. 67-77. Available at SSRN: http://ssrn.com/abstract=1874265

Contact Information

Prabha Ramseook-Munhurrun (Contact Author)
University of Technology, Mauritius (UTM) ( email )
La Tour Koenig
Pointe-aux-Sables
Pointe aux Sables
Mauritius
Vedmani Munhurrun
Industrial Engineer and Researcher ( email )
Arkrasunsingh Panchoo
University of Technology, Mauritius (UTM) ( email )
La Tour Koenig
Pointe-aux-Sables
Pointe aux Sables
Mauritius
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